Technical Operations Manager - Competitive compensation package with potential bonuses and car al...

Job reference number 323246

Competitive salary, London location allowance (if applicable), potential 15% bonus, £6,809 car allowance per annum

22.5 days annual leave plus bank holidays

Full time, 37.5 hours per week

Permanent

To cover the South East and London region

Royal Mail Property & Facilities Solutions (PFSL) is responsible for FM delivery and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. Delivering both hard and soft services across the estate, it’s our job as Royal Mail’s FM provider to support the business in being the best delivery company in the UK.

We have an exciting opportunity for an experienced Technical Operations Manager to join our team at PFSL to lead and manage first line Technical Service Managers within London and the South East portfolio.

The role:

• As Technical Operations Manager, you will be responsible for leading a team of six Technical Service Managers and indirectly accountable for c125 employees.
• You will also have overall accountability for the successful delivery of the operational profit & loss c£15-20m for multiple Engineering Disciplines (M&E, Fire & Security, Building Fabric and Street Furniture) within the defined region.
• Ensuring customer satisfaction, contract performance measures (KPIs) and maintaining customer relationships are key to this role.

The successful candidate will join three other Technical Operational Managers and should possess strong leadership skills that embed a safely first culture through ownership & accountability, exceptional service delivery, people management, customer relations, business improvement and working with unions.

Key accountabilities:

• Ensure compliance with all health and safety legislation and company policy.
• Lead the implementation of the FM strategy and target operating model to deliver service excellence in a safe, compliant and profitable way.
• Responsible for the safety and successful delivery of all aspects of the contract in line with the SLA within the region of responsibility.
• Lead a team of Technical Service Managers and wider service team to deliver service excellence.
• Take full P&L accountability across the regional portfolio valued up to £20m pa.
• Drive operational improvement and contribute to the wider business improvement initiatives within the FM business.
• Build strong relationships with internal teams and wider stakeholders across the FM and Royal Mail business.
• Act as a proactive and positive member of the FM Management team, taking the lead on service line improvement programmes and projects.
• Undertake the lead role on all customer Technical Services escalations and critical incidents.
• Effectively work with Regional and National union representatives to deliver business change as required.
• Available for managerial escalation out of hours call out rota as required.

About you:

• A technically biased leader with a proven track record of managing technical FM Operations.
• Experience managing mobile and static technical FM teams across multi sites with the region.
• Strong communication and leadership skills, with high emotional intelligence and the ability to operate strategically and tactically.
• A Relevant technical qualification at or above NVQ level 5 and/or a minimum of 5 years operational experience at a relevant leadership level within a building services environment or similar.
• Experience of P&L management, with a proven history of effective cost management and margin achievement.
• Experience of leading, supporting, managing and developing a team of Technical Managers and multi skilled teams to include undertaking performance management and employee relations issues - attendance management, disciplinary.
• Strong analytical skills, with the ability to review and analyse performance data, P&L information etc. to identify and implement improvement areas.
• Strong influencing and presentation skills, with the ability to effectively create and deliver effective written reports and verbal presentations.
• Excellent knowledge of Health, Safety and Compliance legislation relating to the building services industry.
• Experience of developing relationships with Trade Unions.

Closing Date: Wednesday 4th June. Please note, this advert may close early if the appropriate number of applications has been reached.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.