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- Tasks: Lead and manage service development and technical support for customer services.
- Company: Join a council committed to environmental sustainability and community impact.
- Benefits: Enjoy flexible working, 24 days annual leave, and training opportunities.
- Why this job: Be part of a team driving continuous improvement in a socially responsible organisation.
- Qualifications: Degree level education and strong leadership skills required.
- Other info: Contact David Morren for an informal chat about the role.
The predicted salary is between 28800 - 48000 £ per year.
If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will lead, plan and be responsible for service development including technical support service and customer services interfaces.
Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement.
In return, the council offers a range of benefits including:
- flexible working
- generous annual leave allowance starting at 24 days per year
- childcare scheme (in approved cases)
- training and development
- occupational health programme
- holidays and sickness scheme entitlements
If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 22nd (out of 164) on the latest national council climate scorecard.
For an informal discussion about the post please contact David Morren on 01353 665555.
Closing date for completed applications is: Friday 4 July 2025. The selection process will be held on: weeks commencing Monday 14 and Monday 21 July 2025. Please note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.
Contact Detail:
East Cambridgeshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Service Development and Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with the council's commitment to environmental sustainability. Highlight your own experiences or initiatives that align with this focus during any discussions or interviews.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led teams in service development and technical support. Use metrics or outcomes to demonstrate your impact and leadership skills.
✨Tip Number 3
Research the latest trends in customer service and technical support. Being knowledgeable about current best practices will show your strategic mindset and readiness to drive continuous improvement.
✨Tip Number 4
Reach out to David Morren for an informal chat about the role. This not only shows your enthusiasm but also gives you valuable insights that can help you tailor your approach when applying.
We think you need these skills to ace Planning Service Development and Technical Support Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your customer focus, strategic thinking, and leadership skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in service development and technical support. Use specific examples that demonstrate your ability to lead projects and drive continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for environmental sustainability and your alignment with the council's values. Mention any relevant achievements and how they relate to the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Cambridgeshire District Council
✨Showcase Your Leadership Skills
As a Planning Service Development and Technical Support Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams or projects in the past, focusing on your strategic thinking and customer-focused approach.
✨Understand the Council's Commitment to Sustainability
Familiarise yourself with the council's environmental sustainability initiatives and their recent achievements. Be ready to discuss how you can contribute to these efforts and align your strategies with their commitment to responsible operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive continuous improvement. Think about specific challenges you've faced in service development or technical support and how you overcame them.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the council's future plans for service development or how they measure success in customer service interfaces. This shows your genuine interest in the role and the organisation.
