Job Description
Are you a passionate and experienced salesperson looking for an exciting opportunity?
Join our team at nhow London, a vibrant and trendy lifestyle hotel near Shoreditch. Known for its unique style and desirable atmosphere, nhow London offers an extraordinary experience for both guests and employees. We are seeking aSales Executive to play a key role in driving new business and delivering exceptional service.
Picture it if you will: nhow London – a unique, unconventional lifestyle hotel concept in the hip Shoreditch area of London. Joining its older siblings in Milan, Berlin, Rotterdam, Marseille, Amsterdam, nhow London is one of the archetypal youngest sibling: loud, lively and loved -in case you didnt know about us (what?!). Nhow is one of the eight brands of Minor Hotels; the others being Anantara, Avani, Elewana, Oaks, nH Hotel and Resorts, nH Collection and Tivoli. Minor Hotels operates more than 560 hotels and resorts which span more than 60 countries bringing our guests to the most desirable hotel and resort destinations around the world.
Ifyou are passionateabout sales, possessexceptionalcommunication skills, and have a keen eyefor detail, we invite youtoapplyforthisexciting opportunity tobecomeourSales Executive at nhow London. Joinus in deliveringoutstandingexperiences at our trendy and desirable lifestyle hotel and make a mark in the hospitalityindustry.
What is in it for you?
Competitive salary + incentives
End of year bonus
Westfield Health & Rewards
University: Excellent training & development opportunities
Employee and Friends & Family rates in all Minor Hotels worldwide
Excellent career opportunities: All employees of Minor Hotels are given priority on internal vacancies worldwide
Free meals on shift
Free use of onsite gym
Quirky, United and Authentic Team
What we're looking for:
We need a quick-thinking, empowered individual with a proven track record in hotel sales, particularly in the B2B business group sector. As a member of our local sales team, you'll thrive in a collaborative environment, focusing on converting leads into profitable business while embracing the distinct trendy and lifestyle qualities that make nhow London a sought-after destination.
Your responsibilities:
As the main point of contact for business sales enquiries, you'll take charge of all incoming leads and strive to convert them into profitable business for the hotel. Excellent verbal and written English skills are essential for communicating with clients, demonstrating your in-depth knowledge of our facilities and showcasing the unique and desirable aspects of nhow London.
To succeed in this role, you'll implement and execute hotel strategies, leveraging your previous sales experience. Familiarity with the SAP system would be advantageous. Collaboration is key, and as a real team player, you'll work closely with Heads of Departments (HODs) to deliver outstanding customer service to our business clients while showcasing the trendy and desirable experience that nhow London offers.
Summary of Responsibilities:
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Serve as the primary contact for business sales enquiries, showcasing the trendy and desirable aspects of nhow London
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Respond promptly and professionally to incoming enquiries
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Correspond with clients, aiming to convert business in a timely and efficient manner
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Demonstrate a strong understanding of our hotel facilities and company brands, emphasizing the trendy and lifestyle aspects of nhow London
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Collaborate with colleagues, utilizing the SAP system for seamless communication
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Maintain regular communication with Revenue (REV) and Director of Sales (DOS) regarding priority bookings and key clients
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Hand over all confirmed business to event organizers
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Ensure accurate reporting through weekly MB file reports, staying on top of follow-ups and conversations
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Engage with online portals such as Cvent, C4C, Proven, or Venue Directory
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Conduct client site visits and attend to walk-ins, highlighting the unique and desirable experience of staying at nhow London
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Act as an enthusiastic ambassador for the hotel, embodying the trendy and lifestyle brand of nhow and adhering to the NH Customer Care Policy
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Foster close collaboration with event organizers and all HODs
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Utilize upselling and cross-selling techniques effectively
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Demonstrate excellent attention to detail
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Contact Detail:
nhow London Limited Recruiting Team