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- Tasks: Lead a team to ensure efficient workflow and timely service for clients.
- Company: Join a dynamic organization focused on customer service excellence.
- Benefits: Enjoy a hybrid work model with 4 days in-office and 1 day remote.
- Why this job: Be at the forefront of customer service, making a real impact every day.
- Qualifications: Experience in dispatch planning and strong leadership skills required.
- Other info: Opportunity to grow within a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time and at the right destination to service our clients needs. The Service Coordination Manager will report to the Customer Service Director, with a dotted line to the Service Operations Director of the relevant region. Purpose: The Service Coordination Manager manages, evaluates, develops, and leads one of the front lines Customer Service and Admin (CS&A) teams to ensure that the organizations customer service and administration strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets The Service Coordination Manager executes customer centricity in theirrespective team, develops theirteam and ensures operational excellence. Role is office based 4 days per week in the office. 1-day working from home. Key responsibilities: Coordinates and directs the daily operations of the team. Mana…
Service Coordination Manager employer: KONE PLC Careers
Contact Detail:
KONE PLC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordination Manager
✨Tip Number 1
Familiarize yourself with dispatch planning tools and software that are commonly used in the industry. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in managing teams or coordinating workflows. Be prepared to discuss specific examples of how you've improved efficiency or resolved scheduling conflicts in previous roles.
✨Tip Number 3
Research the company’s customer service philosophy and be ready to share how you would implement customer-centric strategies within your team. Showing that you align with their values can make a strong impression.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, especially when it comes to prioritizing tasks and managing multiple calls. Providing concrete examples will help illustrate your problem-solving skills.
We think you need these skills to ace Service Coordination Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Coordination Manager position. Highlight key responsibilities and required skills, such as Dispatch Planning experience, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in dispatch planning and customer service management. Provide specific examples of how you've maintained efficient workflows and prioritized tasks effectively.
Showcase Leadership Skills: Since the role involves managing a team, be sure to include any leadership or team development experiences you have. Discuss how you've led teams to achieve operational excellence and customer satisfaction.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the company. Mention your understanding of customer centricity and how you plan to implement it within the team, aligning with the company's goals.
How to prepare for a job interview at KONE PLC Careers
✨Show Your Dispatch Planning Experience
Make sure to highlight your previous experience in dispatch planning during the interview. Discuss specific examples where you successfully maintained an efficient workflow and prioritized jobs effectively.
✨Demonstrate Customer Centricity
Prepare to discuss how you have implemented customer-centric strategies in your past roles. Share instances where you ensured that client needs were met and how you managed to keep the team focused on delivering excellent service.
✨Emphasize Team Leadership Skills
As a Service Coordination Manager, leading a team is crucial. Be ready to talk about your leadership style, how you develop your team members, and any successful initiatives you've led to improve team performance.
✨Understand the Importance of Scheduling
Since effective scheduling is a key responsibility, familiarize yourself with best practices in scheduling and resource allocation. Be prepared to discuss how you would ensure engineers arrive on time and at the right destination.
