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For Companies At a Glance
- Tasks: Join our team to provide first-line software support and resolve incidents daily.
- Company: A leading software corporation known for innovation and career growth.
- Benefits: Enjoy hybrid working, 25 days holiday, private health, and a generous pension.
- Why this job: Be part of a dynamic team with opportunities for career progression and skill development.
- Qualifications: Experience in ITIL, Windows troubleshooting, and basic networking is essential.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in IT support.
The predicted salary is between 24000 - 32000 £ per year.
A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DevOps / Engineering teams to provide software investigation and incident resolution.
To be successful, you must have experience in:
- ITIL
- Windows troubleshooting
- Basic networking (LAN/WAN, IPs, Internet)
- Basic IT Security (Firewalls, Anti-Virus, etc.)
Our client is offering a salary up to £28,000 + hybrid working + excellent benefits to join an established team with career progression opportunities.
Responsibilities include:
- Day-to-day 1st line application support.
- Monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA.
- Support for all project releases and code fixes following ITIL change and release principles.
- Working alongside Problem management function, identifying and mitigating trends.
- Documenting processes and producing user guides or other artefacts that support the change management function.
- Maintaining and enhancing practical and operational relationships with third party suppliers.
- Working with the testing team and business to scope and schedule testing activities.
Core skill set:
- A strong communicator, with proven experience in Service Desk / Software Support is essential.
- CompTIA A+ or equivalent.
- ITIL v3/v4 Foundation or previous Service/Support Desk experience is essential.
- Basic Windows troubleshooting skills is essential.
- Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc) is essential.
- Basic IT security knowledge (firewalls, anti-virus, etc) is essential.
- Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.
Benefits include:
- 25 days holiday + bank holidays
- Life style allowance
- Pension 10%
- Private Health
- Career development/training
Technical Support Specialist (Reading) employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Reading)
✨Tip Number 1
Familiarise yourself with ITIL principles, as this is a key requirement for the role. Consider taking a quick online course or reviewing ITIL documentation to brush up on your knowledge before the interview.
✨Tip Number 2
Practice your Windows troubleshooting skills by setting up a virtual machine or using your own device. Being able to demonstrate your problem-solving process during the interview can really set you apart.
✨Tip Number 3
Brush up on your basic networking knowledge, especially around LAN/WAN and IP addressing. You might be asked to explain these concepts, so having practical examples ready can help you shine.
✨Tip Number 4
Prepare to discuss your experience with technical authoring. Think of examples where you've created user guides or documentation, as this will show your ability to communicate complex information clearly.
We think you need these skills to ace Technical Support Specialist (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL, Windows troubleshooting, and basic networking. Use specific examples from your past roles that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Specialist role. Mention how your background aligns with the job requirements, particularly your experience in service desk support and technical authoring.
Showcase Communication Skills: Since strong communication is essential for this role, consider including examples of how you've effectively communicated with team members or customers in previous positions. This could be in your CV or cover letter.
Highlight Problem-Solving Abilities: Provide specific instances where you identified and resolved technical issues. This will demonstrate your ability to handle incidents and service requests efficiently, which is crucial for the role.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Make sure to highlight your experience with ITIL, Windows troubleshooting, and basic networking during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Strong Communication
As a Technical Support Specialist, communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Familiarise Yourself with the Company
Research the software corporation and understand their products and services. This will help you tailor your answers and show genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of past experiences where you successfully handled incidents or service requests and be ready to share those stories.
