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- Tasks: Lead application support for digital and retail systems, ensuring top-notch service delivery.
- Company: Halian Technologies is a dynamic player in the tech industry, focused on consumer-facing solutions.
- Benefits: Enjoy a competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Join a high-impact role that blends strategy with hands-on leadership in a fast-paced environment.
- Qualifications: Extensive experience in Hospitality or Retail IT Support and strong leadership skills required.
- Other info: This is a senior role with significant influence on technology operations across a nationwide estate.
The predicted salary is between 43200 - 72000 £ per year.
Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer-focused technology operations across a complex application portfolio—including mobile apps, e-commerce platforms, POS systems, and kitchen management software. You will play a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape.
Key Responsibilities:
- Provide visionary leadership across digital and retail IT application support
- Line manage and develop a high-performing support team, including performance and career development
- Design and implement strategic plans to enhance service quality and resilience
- Drive a customer-first culture in IT support, balancing user experience and operational efficiency
- Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively
- Maintain and improve service availability, performance monitoring, and incident management
- Lead problem resolution, root cause analysis, and proactive issue prevention across systems
- Partner with internal and external stakeholders to align on support strategy and SLA delivery
Key Requirements:
- Extensive experience in Hospitality or Retail IT Support at scale
- Proven ability to lead application support functions across customer-facing technologies
- Solid understanding of the Software Delivery Lifecycle and the role of support within it
- Skilled in modern support practices, including automation, alerting, and monitoring tools
- Strong communication, stakeholder engagement, and vendor management abilities
- Ability to thrive in high-pressure environments and make confident, timely decisions
- Strong leadership qualities, with the ability to coach, mentor, and inspire teams
- Clear focus on service delivery, system reliability, and process optimisation
Apply now to take the lead in transforming digital and retail support operations across a nationwide estate.
Contact Detail:
Halian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Manager (Burton Upon Trent)
✨Tip Number 1
Familiarise yourself with the latest trends in retail and digital application support. Understanding the current technologies and practices will help you speak confidently about how you can lead and improve service delivery.
✨Tip Number 2
Network with professionals in the hospitality and retail IT sectors. Engaging with others in the field can provide insights into the challenges they face and how you can position yourself as a solution provider.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing high-performing teams. Be ready to share specific examples of how you've developed team members and improved service quality in previous roles.
✨Tip Number 4
Showcase your understanding of the Software Delivery Lifecycle and how application support fits into it. Being able to articulate this connection will demonstrate your strategic thinking and operational expertise.
We think you need these skills to ace Senior Application Support Manager (Burton Upon Trent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Hospitality or Retail IT Support. Emphasise your leadership skills and any relevant achievements in application support functions, particularly in customer-facing technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading high-performing teams and enhancing service quality. Mention specific examples of how you've driven a customer-first culture in previous roles and your approach to problem resolution.
Showcase Relevant Skills: Clearly outline your understanding of the Software Delivery Lifecycle and modern support practices. Highlight your skills in automation, monitoring tools, and your ability to thrive in high-pressure environments.
Prepare for Potential Questions: Anticipate questions related to your leadership style, experience with vendor management, and strategies for improving service availability. Prepare examples that demonstrate your ability to make confident, timely decisions under pressure.
How to prepare for a job interview at Halian
✨Showcase Your Leadership Skills
As a Senior Application Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on performance development and fostering a customer-first culture.
✨Understand the Technical Landscape
Familiarise yourself with the technologies mentioned in the job description, such as mobile apps, e-commerce platforms, and POS systems. Be ready to discuss your experience with these technologies and how you can enhance service quality and resilience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific instances where you've resolved complex issues or improved service delivery, and be prepared to explain your thought process.
✨Emphasise Collaboration and Stakeholder Engagement
Highlight your experience working with various teams, including digital product and third-party vendors. Discuss how you've successfully aligned support strategies with stakeholders to ensure effective service delivery and SLA compliance.
