Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us to enhance MS Teams integration and improve communication processes.
- Company: Costello & Reyes Group Ltd partners with a global System Integrator for innovative solutions.
- Benefits: Immediate start, opportunity to work on impactful projects, and potential for remote work.
- Why this job: Be at the forefront of tech improvements while collaborating with diverse teams.
- Qualifications: Must be SC cleared with experience in MS Teams and ServiceNow integration.
- Other info: This is an urgent role, so apply quickly to seize this opportunity!
The predicted salary is between 48000 - 72000 £ per year.
Costello & Reyes Group Ltd has been engaged by its client, a global System Integrator, to identify an MS Teams integration consultant who is SC cleared to support ongoing works ASAP.
MUST BE SC CLEARED
The main focus for the consultant will be on MS Teams integration, communication improvements, and process enhancements with focuses on expanding ServiceNow functionality to support better incident and problem management.
The core areas of scope include:
- MS Teams Integration with ServiceNow for improved communication and automation.
- Configuration and enablement of the GovNotify Spoke API for external notifications.
- Addition of Major Incident Managers to the appropriate ServiceNow groups for access and notification purposes.
- Enhancements to Problem Management workflows, including:
- Introduction of a Known Error Capture process.
- Expansion of the Problem View to include a Workaround field.
- Validation of the form layout (tabs and fields).
- Design and rollout of Problem Task Workaround Communications.
Key outcomes/deliverables:
- Requirements Gathering and Project Planning: Engage with stakeholders to clarify requirements. Develop a project plan detailing timelines, milestones, and resources required for the deployment and integration, including potential impacts on existing workflows and processes. Outline any impact to costs/licencing, for example, the GovNotify integration.
- Testing and Validation: Conduct end-to-end testing. Engage key stakeholders and end-users in the testing phase to gather feedback and make necessary adjustments.
- User Access and Permissions: Ensure that users in relevant roles (e.g., Incident Managers, Communications Leads) have access to necessary plugin features and Gov Notify API-triggered notifications.
- Documentation and Training: Provide comprehensive documentation, including setup, configuration, and troubleshooting guidance. Conduct training sessions with teams. Provide guidance on how to use new plugins.
This is an immediate requirement so should you be interested please do submit your profile and contact for more information.
Costello & Reyes Group Ltd operates as a resource partner for its clients.
MS Teams Integration & Improvements Specialist (SC Cleared) employer: Costello & Reyes Group Limited
Contact Detail:
Costello & Reyes Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MS Teams Integration & Improvements Specialist (SC Cleared)
✨Tip Number 1
Make sure you have a solid understanding of MS Teams and its integration capabilities with ServiceNow. Familiarise yourself with the latest features and updates, as this will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the field who have experience with MS Teams integrations. Join relevant online forums or LinkedIn groups to engage in conversations and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of past projects where you've successfully implemented communication improvements or process enhancements. This will showcase your practical experience and problem-solving skills to potential employers.
✨Tip Number 4
Since this role requires SC clearance, ensure you are up-to-date with the security protocols and compliance requirements. Being knowledgeable about these aspects can set you apart from other candidates.
We think you need these skills to ace MS Teams Integration & Improvements Specialist (SC Cleared)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with MS Teams integration and ServiceNow. Use specific examples that demonstrate your skills in communication improvements and process enhancements.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your SC clearance and how your previous projects align with the requirements of the role.
Highlight Key Skills: In your application, clearly outline your expertise in areas such as requirements gathering, project planning, and user access management. Mention any experience with GovNotify or similar APIs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Costello & Reyes Group Limited
✨Showcase Your SC Clearance
Since the role requires SC clearance, make sure to highlight your security clearance status early in the conversation. This will reassure the interviewer that you meet one of their primary requirements.
✨Demonstrate MS Teams Expertise
Prepare to discuss your experience with MS Teams integration and how you've improved communication and processes in previous roles. Be ready to provide specific examples of projects where you've successfully implemented similar solutions.
✨Engage with Stakeholders
The job involves engaging with stakeholders for requirements gathering. During the interview, express your understanding of this process and share any relevant experiences where you effectively collaborated with different teams to clarify needs and develop project plans.
✨Prepare for Technical Questions
Expect technical questions related to ServiceNow and MS Teams integration. Brush up on your knowledge of APIs, incident management workflows, and any specific tools mentioned in the job description. Being well-prepared will demonstrate your technical competence.
