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- Tasks: Support MS Teams integration and enhance communication processes for better incident management.
- Company: Join a global System Integrator known for innovative solutions and impactful projects.
- Benefits: Immediate start, opportunity to work on cutting-edge technology, and potential for remote work.
- Why this job: Be part of a dynamic team improving communication and automation in a fast-paced environment.
- Qualifications: Must be SC cleared with experience in MS Teams and ServiceNow integration.
- Other info: This is an urgent requirement; apply now to make a difference!
The predicted salary is between 48000 - 72000 £ per year.
Costello & Reyes Group Ltd has been engaged by its client, a global System Integrator, to identify an MS Teams integration consultant who is SC cleared to support ongoing works ASAP.
MUST BE SC CLEARED
The main focus for the consultant will be on MS Teams integration, communication improvements, and process enhancements with focuses on expanding ServiceNow functionality to support better incident and problem management.
The core areas of scope include:
- MS Teams Integration with ServiceNow for improved communication and automation.
- Configuration and enablement of the GovNotify Spoke API for external notifications.
- Addition of Major Incident Managers to the appropriate ServiceNow groups for access and notification purposes.
- Enhancements to Problem Management workflows, including:
- Introduction of a Known Error Capture process.
- Expansion of the Problem View to include a Workaround field.
- Validation of the form layout (tabs and fields).
- Design and rollout of Problem Task Workaround Communications.
Key outcomes/deliverables:
- Requirements Gathering and Project Planning
- Engage with stakeholders to clarify requirements.
- Develop a project plan detailing timelines, milestones, and resources required for the deployment and integration, including potential impacts on existing workflows and processes.
- Outline any impact to costs/licencing, for example, the GovNotify integration.
- Conduct end-to-end testing.
- Engage key stakeholders and end-users in the testing phase to gather feedback and make necessary adjustments.
- Ensure that users in relevant roles (e.g., Incident Managers, Communications Leads) have access to necessary plugin features and Gov Notify API-triggered notifications.
- Provide comprehensive documentation, including setup, configuration, and troubleshooting guidance.
- Conduct training sessions with teams.
- Provide guidance on how to use new plugins.
This is an immediate requirement so should you be interested please do submit your profile and contact for more information.
Costello & Reyes Group Ltd operates as a resource partner for its clients.
Contact Detail:
Costello & Reyes Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MS Teams Integration & Improvements Specialist (SC Cleared)
✨Tip Number 1
Familiarise yourself with the latest features and updates of MS Teams, especially those related to integration with ServiceNow. Being knowledgeable about these tools will help you demonstrate your expertise during discussions with potential employers.
✨Tip Number 2
Network with professionals in the field of MS Teams integration and ServiceNow. Join relevant online forums or LinkedIn groups where you can share insights and learn from others' experiences, which could lead to valuable connections and job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of past projects where you've successfully implemented MS Teams integrations or improved communication processes. Real-world examples will showcase your skills and make you a more attractive candidate.
✨Tip Number 4
Stay updated on best practices for incident and problem management within ServiceNow. Understanding how to enhance workflows and improve user access will position you as a strong candidate for this role.
We think you need these skills to ace MS Teams Integration & Improvements Specialist (SC Cleared)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the specific requirements and responsibilities of the MS Teams Integration & Improvements Specialist role. Highlight your relevant experience in MS Teams integration and ServiceNow.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job description. Emphasise your SC clearance, experience with MS Teams, and any relevant project management or integration work you've done.
Craft a Compelling Cover Letter: Write a cover letter that addresses how your background fits the needs of the role. Mention your understanding of the core areas of scope, such as communication improvements and process enhancements, and provide examples of past successes.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Costello & Reyes Group Limited
✨Showcase Your SC Clearance
Since the role requires SC clearance, make sure to highlight your security clearance status early in the conversation. This will reassure the interviewer that you meet one of their key requirements.
✨Demonstrate MS Teams Expertise
Prepare to discuss your experience with MS Teams integration specifically. Be ready to share examples of past projects where you've improved communication and processes using MS Teams, especially in relation to ServiceNow.
✨Engage with Stakeholders
The job involves engaging with stakeholders for requirements gathering. Be prepared to talk about how you've successfully collaborated with different teams in previous roles to clarify needs and develop project plans.
✨Emphasise Testing and Validation Skills
Highlight your experience in conducting end-to-end testing and gathering feedback from users. Discuss how you ensure that all stakeholders are involved in the testing phase to refine processes and improve outcomes.
