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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Burger King and Starbucks.
- Benefits: Enjoy discounted meals, free parking, employee discounts, and award-winning training.
- Why this job: Experience a fast-paced environment where every day is different and impactful.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours across weekdays and weekends, with extra pay for night shifts.
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Hours of operation are 3 am to 11 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.
- 5 years of references and Criminal Record Check required.
- Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free Parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Burger King, Birmingham Airport employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Burger King, Birmingham Airport
✨Tip Number 1
Familiarise yourself with the specific operations of Burger King and the fast-paced environment of an airport. Understanding the unique challenges and customer expectations in this setting will help you stand out during interviews.
✨Tip Number 2
Highlight your leadership experience in hospitality or retail, especially in busy environments. Be ready to share specific examples of how you've successfully managed teams and improved service delivery under pressure.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts, including nights and weekends. This role requires adaptability, so showing that you're ready to embrace the schedule will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled challenging situations in the past. Being able to articulate your approach to maintaining a positive atmosphere during busy shifts will resonate well with the hiring team.
We think you need these skills to ace Duty Manager - Burger King, Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention why you want to work at Burger King specifically and how you can contribute to the team at Birmingham Airport.
Highlight Relevant Experience: In your application, clearly outline your previous experience in fast-paced environments, especially if you've worked night shifts or managed teams before. Use specific examples to illustrate your problem-solving skills and ability to maintain a positive atmosphere.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in busy environments, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Brand
Familiarise yourself with Burger King's values and customer service standards. Showing that you understand the brand and its expectations will impress the interviewers and demonstrate your commitment to delivering great service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations on the job. Prepare by thinking about past experiences where you had to solve problems quickly or manage difficult customers, and be ready to discuss these in detail.
✨Highlight Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to express your willingness to adapt your schedule. This shows that you're committed to the role and ready to meet the demands of a fast-paced environment.
