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For Companies At a Glance
- Tasks: Provide top-notch maintenance and technical support to customers in London and beyond.
- Company: Join a leading leisure brand known for its innovation and quality.
- Benefits: Enjoy a competitive salary, company car, and potential travel opportunities.
- Why this job: Be part of a dynamic team, solve real-world problems, and make a difference.
- Qualifications: Experience in technical maintenance and a background in electronics is preferred.
- Other info: Flexibility for unsociable hours and travel is essential.
The predicted salary is between 30000 - 41000 £ per year.
This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brands. Due to growth, they are looking for a Field Service Engineer based within the London region and working as part of the London team. This role focuses on the provision of high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.
Responsibilities and Duties
- Provide exceptional service to customers within a designated region
- Installation of third-party systems and products
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular PPM maintenance of existing products
- Root cause analysis and removal of issues
- Reactive call-out response on customer sites within a designated region on a rota basis, including unsociable hours working (typically covering from 12-12 Mon-Sun)
- Management and control of spare parts allocated to you and in your region
- Communication and escalation of any service issues in line with the relevant processes
- Flexibility to travel to cover for other regions during periods of high workload
- Working as part of a team or individually responding to on-site customer support requests
- Weekend and evening call-out cover on a rota system with other regional engineers
- To undertake any other duties required by management to meet the needs of the business
- Ensure call cover is maintained in the region during periods of holidays and sickness
- Keep accurate boot stocks and consume parts as per the process
- Ensure documentation is recorded accurately
Required Skills and Abilities
- Ideally several years related technical maintenance/service support experience
- Sound electrical/electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS Office documents (Excel, Word, PowerPoint)
- Ability to work away if required with a flexible approach to working hours and location
Field Service Engineer, Electronics, London to £37,000 + car employer: Ascend Consulting
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, Electronics, London to £37,000 + car
✨Tip Number 1
Familiarise yourself with the specific electronics and systems used by the company. Research their products and services to understand what you’ll be working with, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. Use platforms like LinkedIn to connect and ask about their experiences. This can provide valuable insights into the company culture and expectations.
✨Tip Number 3
Prepare for technical questions by brushing up on your electrical and electronic knowledge. Be ready to discuss past experiences where you successfully solved technical issues or performed maintenance tasks.
✨Tip Number 4
Demonstrate your flexibility and willingness to travel during the interview process. Highlight any previous experience you have with unsociable hours or working in different locations, as this is crucial for the role.
We think you need these skills to ace Field Service Engineer, Electronics, London to £37,000 + car
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical maintenance and service support. Emphasise any qualifications in electronics or engineering, as well as your familiarity with networks and server installations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide exceptional customer service and handle technical issues effectively.
Highlight Flexibility: Since the role requires flexibility in working hours and travel, make sure to mention your willingness to work unsociable hours and your readiness to travel when necessary. This shows you are adaptable and committed.
Showcase Communication Skills: Effective communication is key in this role. Provide examples in your application of how you've successfully communicated with customers or team members in previous positions, especially in resolving technical issues.
How to prepare for a job interview at Ascend Consulting
✨Showcase Your Technical Skills
Make sure to highlight your technical maintenance and service support experience during the interview. Be prepared to discuss specific examples of how you've handled hardware and software modifications or upgrades in the past.
✨Demonstrate Customer Service Excellence
Since this role involves providing exceptional service to customers, be ready to share instances where you went above and beyond to resolve customer issues. This will show your commitment to customer satisfaction.
✨Discuss Flexibility and Teamwork
The job requires flexibility in working hours and locations, as well as the ability to work both independently and as part of a team. Prepare to discuss how you've successfully adapted to changing circumstances in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding root cause analysis and reactive call-outs. Think of examples where you effectively diagnosed and resolved technical issues under pressure.
