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For Companies At a Glance
- Tasks: Provide top-notch maintenance and technical support to customers in London and beyond.
- Company: Join a leading leisure brand known for its innovation and quality.
- Benefits: Enjoy a competitive salary, company car, and potential travel opportunities.
- Why this job: Be part of a dynamic team, solve real-world problems, and make a difference.
- Qualifications: Experience in technical maintenance and a background in electronics is preferred.
- Other info: Flexibility for unsociable hours and travel is essential.
The predicted salary is between 22200 - 37000 £ per year.
This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brands. Due to growth, they are looking for a Field Service Engineer based within the London region and working as part of the London team. This role focuses on the provision of high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.
Responsibilities and Duties
- Provide exceptional service to customers within a designated region
- Installation of third-party systems and products
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular PPM maintenance of existing products
- Root cause analysis and removal of issues
- Reactive call-out response on customer sites within a designated region on a rota basis, including unsociable hours working (typically covering from 12-12 Mon-Sun)
- Management and control of spare parts allocated to you and in your region
- Communication and escalation of any service issues in line with the relevant processes
- Flexibility to travel to cover for other regions during periods of high workload
- Working as part of a team or individually responding to on-site customer support requests
- Weekend and evening call-out cover on a rota system with other regional engineers
- To undertake any other duties required by management to meet the needs of the business
- Ensure call cover is maintained in the region during periods of holidays and sickness
- Keep accurate boot stocks and consume parts as per the process
- Ensure documentation is recorded accurately
Required Skills and Abilities
- Ideally several years related technical maintenance/service support experience
- Sound electrical/electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS Office documents (Excel, Word, PowerPoint)
- Ability to work away if required with a flexible approach to working hours and location
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, Electronics, London to £37,000 + car
✨Tip Number 1
Familiarise yourself with the specific electronics and systems used by the company. Research their products and services to understand what you’ll be working with, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your flexibility and willingness to travel in conversations with recruiters. This role requires a readiness to work unsociable hours and cover different regions, so demonstrating your adaptability is key.
✨Tip Number 4
Prepare for technical questions related to maintenance and service support. Brush up on your knowledge of electrical and electronic systems, as well as any relevant software tools, to show your expertise during the interview process.
We think you need these skills to ace Field Service Engineer, Electronics, London to £37,000 + car
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical maintenance and service support. Emphasise any qualifications related to electronics and your ability to work with networks and servers.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to provide exceptional customer service.
Highlight Flexibility: Since the role requires flexibility in working hours and locations, make sure to mention your willingness to travel and work unsociable hours. This shows you are adaptable and ready for the demands of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ascend Consulting
✨Showcase Your Technical Skills
Make sure to highlight your technical maintenance and service support experience during the interview. Be prepared to discuss specific examples of how you've handled hardware and software modifications or upgrades in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves root cause analysis and reactive call-outs, be ready to share instances where you've successfully diagnosed and resolved issues. This will show your potential employer that you can think on your feet and handle challenges effectively.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and locations, as well as the ability to work both independently and as part of a team. Share examples of how you've adapted to changing circumstances and collaborated with others to achieve common goals.
✨Prepare for Customer Interaction Scenarios
As you'll be providing exceptional service to customers, think about how you would handle various customer service scenarios. Practice articulating your approach to maintaining professionalism and ensuring customer satisfaction, even in challenging situations.
