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- Tasks: Coordinate international removals and manage logistics for overseas shipments.
- Company: Join a small, dynamic team in Bristol focused on seamless customer experiences.
- Benefits: Enjoy a competitive salary, company pension, and a Monday to Friday schedule.
- Why this job: Be part of a supportive team while making a real impact in clients' moving experiences.
- Qualifications: 3 years of customer service and freight forwarding experience required.
- Other info: This is a full-time, in-person role with no hybrid options.
The predicted salary is between 24000 - 32000 £ per year.
We are currently looking for someone to join our small team in Bristol, handling international removals. This would suit someone with experience predominantly in ocean freight exports, but anyone with a freight forwarding/logistics background would be considered.
We are looking for an International Removals Ocean Export Co-Ordinator to complement our small team in arranging the shipments for overseas. We deal directly with members of the public, so previous customer service experience is essential and it is preferable that you have experience in export and deep-sea shipping/freight forwarding procedures.
We use software systems to log client information and related export documentation, so experience of data input is required, along with a keen eye for detail. Your role will involve coordinating logistics, liaising with shipping agents, and ensuring seamless moving experiences for our clients.
Key Skills- Excellent communication skills, both written and oral
- IT skills, including use of Microsoft Office applications
- Ability to work under pressure
- Experience in a shipping/logistics/freight forwarding environment preferred
- Organisational and time management skills
- Self-motivation
- Teamwork
- A proactive attitude
- Customer contact via e-mail and telephone
- Keying data into in-house operations system relating to customer’s moves
- Interacting with in-house transport and warehouse team regarding collections and packing
- Producing purchase invoices using our in-house accounting system
- Producing invoices using our in-house accounting system
- Liaising with our shipping agents and producing Bill of Lading instructions
- Tracking shipments via shipping agents & carriers and keeping customers updated of progress
- Liaising with import agents regarding customs clearance and delivery
- Export Customs entries using HMRC CDS Customs system
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits: Company pension
Schedule: Monday to Friday, No weekends
Experience: Customer service: 3 years (required), Freight Forwarding: 3 years (required)
Work Location: In person - no Hybrid
Contact Detail:
Kevin Theobald Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Operator
✨Tip Number 1
Familiarise yourself with ocean freight export procedures and regulations. Understanding the nuances of deep-sea shipping will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle various customer scenarios can help you stand out.
✨Tip Number 3
Gain experience with relevant software systems, especially those used for data input and logistics management. Being able to demonstrate your proficiency can make a strong impression.
✨Tip Number 4
Network with professionals in the freight forwarding and logistics industry. Attend events or join online forums to connect with others who can provide insights or even referrals.
We think you need these skills to ace Ocean Export Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ocean freight exports and customer service. Use specific examples that demonstrate your skills in logistics and communication.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are the perfect fit for the Ocean Export Operator role. Mention your relevant experience in freight forwarding and your ability to work under pressure.
Highlight IT Skills: Since the role requires data input and use of software systems, emphasise your IT skills, particularly with Microsoft Office applications. Provide examples of how you've used these skills in previous roles.
Showcase Teamwork and Proactivity: In your application, mention instances where you've successfully worked as part of a team or taken the initiative in your previous jobs. This will demonstrate your ability to fit into their small team environment.
How to prepare for a job interview at Kevin Theobald Recruitment Agency
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with clients, it's crucial to highlight your previous customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Knowledge of Ocean Freight
Make sure to brush up on your understanding of ocean freight exports and logistics. Be ready to discuss specific procedures and regulations, as well as any relevant software systems you have used in previous roles.
✨Highlight Your Attention to Detail
Given the importance of accuracy in data input and documentation, be prepared to discuss how you ensure attention to detail in your work. You might want to share examples of how this skill has positively impacted your previous roles.
✨Prepare for Teamwork Questions
As the position requires collaboration with various teams, think about your experiences working in a team environment. Be ready to discuss how you contribute to team success and handle any challenges that arise.
