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- Tasks: Lead a team providing desktop support and manage IT incidents and requests.
- Company: Join a dynamic tech company focused on innovative solutions and diverse work culture.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative environment.
- Why this job: Be part of a supportive team that values cultural diversity and effective communication.
- Qualifications: 4+ years of experience, college degree, and relevant IT certifications required.
- Other info: Opportunity to prepare reports for management and oversee a remote support team.
The predicted salary is between 36000 - 60000 £ per year.
Requirements: * Have at least 4 years of relevant work experience * Have good understanding and communication skills * Have fluent or advanced written and spoken English language competency skills * Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds * Have strong time management skills, with the ability to prioritize tasks and meet deadlines. * Be responsible and hardworking * Have a college degree or above * Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4 Main Responsibilities: * Operational Lead, oversees, monitors and manages the activities of the onsiteremote support team. * Prepare weekly SLA/KPI Reports / presentation for the weekly management call. * Service request management – Prepare, Build, Provision and Decommission the end user computing device(s) and accessories * Incident management – IT helpdesk consulting, break-fix support * Asset audit support – Meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc * Planned software and hardware upgrade support
Lead Desktop Support Engineer employer: Alois Technologies Limited
Contact Detail:
Alois Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Desktop Support Engineer
✨Tip Number 1
Make sure to highlight your relevant work experience in desktop support. Since the role requires at least 4 years of experience, be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Tip Number 2
Demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, as this will show your ability to communicate effectively with both technical and non-technical team members.
✨Tip Number 3
Familiarize yourself with the cultural aspects of the company. Since the job emphasizes cultural sensitivity, research StudySmarter's values and diversity initiatives to show that you respect and understand different cultural backgrounds.
✨Tip Number 4
Prepare to discuss your time management strategies. The role requires strong prioritization skills, so think of examples where you successfully managed multiple tasks or projects under tight deadlines.
We think you need these skills to ace Lead Desktop Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 4+ years of relevant work experience in your application. Provide specific examples of your previous roles and responsibilities that align with the job description.
Showcase Communication Skills: Since good understanding and communication skills are crucial for this role, include instances where you effectively communicated in diverse environments. Mention any experiences that demonstrate your fluency in English.
Demonstrate Cultural Sensitivity: Include examples of how you've worked in diverse teams or environments. This will show your ability to respect different cultural backgrounds and work effectively with a variety of people.
Detail Your Certifications: List your certifications such as CompTIA A+, CompTIA Network+, and ITIL V4 clearly in your CV. This will help validate your technical skills and qualifications for the position.
How to prepare for a job interview at Alois Technologies Limited
✨Showcase Your Experience
Make sure to highlight your relevant work experience, especially the 4 years required. Prepare specific examples of past roles where you led teams or managed support operations.
✨Demonstrate Communication Skills
Since good understanding and communication skills are crucial, practice explaining technical concepts in simple terms. Be ready to discuss how you've effectively communicated with diverse teams in the past.
✨Prepare for Cultural Sensitivity Questions
Expect questions about working in diverse environments. Think of examples that demonstrate your respect for different cultural backgrounds and how you've successfully collaborated with colleagues from various cultures.
✨Time Management and Prioritization
Be prepared to discuss how you manage your time and prioritize tasks. Share specific strategies or tools you use to meet deadlines, especially in a fast-paced IT environment.
