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- Tasks: Lead the charge in creating a customer-first strategy across all marketing channels.
- Company: Join a global fashion powerhouse that values heritage, innovation, and customer focus.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Shape unforgettable customer experiences and drive meaningful change in a renowned brand.
- Qualifications: Strong background in digital/traditional marketing, ideally in fashion or lifestyle.
- Other info: Be part of a growing team and influence the future of customer experience.
The predicted salary is between 43200 - 72000 £ per year.
A global powerhouse in the fashion and lifestyle space, this brand is more than just a label. It represents heritage, innovation and a relentless focus on its customer. As the business continues to evolve and adapt to the modern shopper, there’s a powerful shift happening, one that places the customer experience right at the heart of everything. This isn’t just about looking good; it’s about feeling seen, understood, and valued across every interaction.
This is a brand-new opportunity to shape the future of how customers experience one of the world’s most iconic names. As the Senior Customer Experience Manager, you will be leading the charge in building a customer-first strategy across all marketing channels – CRM, traditional marketing, digital – the lot. It’s all about seeing the bigger picture: how customers move, feel, and engage, and then using those insights to create journeys that feel seamless and meaningful.
You will work closely with insight and analytics teams to bring the voice of the customer into every corner of the strategy. You will be leading initiatives that put data at the centre of experience design – uncovering opportunities to enhance touchpoints and boost loyalty in a way that feels human, not robotic. With an associate and assistant in place and plans to bring in another manager soon, you will be steering a growing team and helping shape the function from the ground up.
Whether it’s lifecycle planning, experience mapping, or exploring new tech and tools, you will be at the forefront of innovation – making sure each and every experience feels consistent, connected, and rooted in value for the customer.
This is for someone who lives and breathes customer. You’re not just CX-savvy – you’re a storyteller, strategist and collaborator rolled into one. With a strong background in digital and traditional marketing (ideally in fashion, luxury or lifestyle), you’re confident navigating complex customer data and translating it into bold, beautiful strategies. You know how to lead a team, influence across departments, and bring stakeholders on the journey with you.
Curious, creative, and analytical, you love uncovering insight and turning it into action. You’re not afraid to challenge the status quo, always looking for what’s next in CX and digital innovation. Most of all, you’ve got a genuine passion for people – because you know that great brands are built on unforgettable experiences.
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Manager
✨Tip Number 1
Familiarise yourself with the brand's customer experience philosophy. Research their current strategies and identify areas where you can contribute innovative ideas. This will show your genuine interest and understanding of their approach.
✨Tip Number 2
Network with professionals in the fashion and lifestyle sectors, especially those who have experience in customer experience roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented customer-first strategies in previous roles. Highlight your ability to analyse data and translate it into actionable insights that enhance customer journeys.
✨Tip Number 4
Stay updated on the latest trends in customer experience and digital marketing, particularly within the fashion industry. Being knowledgeable about emerging technologies and tools will demonstrate your commitment to innovation in CX.
We think you need these skills to ace Senior CX Manager
Some tips for your application 🫡
Understand the Brand: Dive deep into the brand's heritage and values. Familiarise yourself with their customer experience philosophy and how they integrate it into their marketing strategies. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in customer experience management, particularly in fashion or lifestyle sectors. Showcase specific examples where you've successfully implemented customer-first strategies and led teams.
Showcase Analytical Skills: Demonstrate your ability to work with data by including examples of how you've used insights to drive customer engagement and loyalty. Mention any tools or methodologies you are familiar with that relate to customer analytics.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your passion for customer experience. Explain why you're excited about this role and how your vision aligns with the brand's mission to enhance customer interactions across all channels.
How to prepare for a job interview at WeComm
✨Showcase Your Customer-Centric Mindset
As a Senior CX Manager, it's crucial to demonstrate your passion for customer experience. Prepare examples of how you've previously put customers at the heart of your strategies and how those initiatives led to tangible results.
✨Highlight Your Data-Driven Approach
This role requires a strong understanding of data analytics. Be ready to discuss specific instances where you've used customer data to inform your decisions and improve customer journeys. Show how you can translate complex data into actionable insights.
✨Emphasise Your Leadership Skills
You'll be leading a growing team, so it's important to convey your leadership style. Share experiences where you've successfully managed teams, influenced stakeholders, and collaborated across departments to achieve common goals.
✨Demonstrate Your Innovative Thinking
The brand is looking for someone who challenges the status quo. Prepare to discuss how you've embraced new technologies or innovative strategies in your previous roles. Show your enthusiasm for exploring what's next in customer experience and digital innovation.
