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For Companies At a Glance
- Tasks: Lead a team to create vibrant communities and deliver exceptional resident services.
- Company: Join a top residential property organisation focused on community engagement and service excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by fostering community spirit and enhancing resident satisfaction.
- Qualifications: Experience in residential property or hospitality leadership is essential; knowledge of legislation is a plus.
- Other info: Flexible hours may be required, especially during the defects period.
Join a leading residential property organisation as a Resident Services Manager, where you’ll play a pivotal role in shaping vibrant, welcoming communities. This is a dynamic, people-focused role ideal for an experienced leader in residential services or hospitality with a passion for service excellence and community engagement.
What You’ll Be Doing
- Customer Experience & Community Engagement
- Lead the onsite Resident Services Team (RST) and reception, delivering outstanding front-line service.
- Champion resident satisfaction by managing feedback, resolving concerns, and coordinating move-ins/outs.
- Organise resident events, engagement plans and quarterly service surgeries to build a strong community culture.
- Operations & Service Delivery
- Oversee day-to-day property management, including amenity spaces, voids, tenancy matters and compliance.
- Ensure high standards in cleanliness, maintenance, and communal space presentation.
- Lead on software-based compliance monitoring and support RST with viewings and site tours.
- Financial & Performance Management
- Own income performance for your community, supporting rent optimisation and budget control.
- Collaborate with lettings and procurement teams to meet financial and operational KPIs.
- Leadership & Team Development
- Recruit, mentor and develop RSA team members, delivering inductions and continuous training aligned with brand standards.
- Provide hands-on leadership during the defects period, and remain available out of hours when required.
- Health & Safety & Reporting
- Manage all fire safety matters and ensure adherence to evolving health and safety legislation.
- Conduct property inspections and produce accurate, data-driven reports for stakeholders.
What You’ll Bring
- Proven experience in residential property or hospitality leadership.
- Knowledge of property management, landlord & tenant legislation, and health & safety (H&S).
- Excellent interpersonal, organisational and reporting skills.
- Proficient in Microsoft Office; knowledge of reporting dashboards and CRM tools desirable.
- IRPM Level 2 or equivalent qualifications (preferred but not essential).
- A proactive, community-first attitude with a collaborative spirit.
Please apply today or reach out to me for more information on ekendall@cobaltrecruitment.com
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and preferences of residents in Newcastle will help you tailor your approach to community engagement and enhance resident satisfaction.
✨Tip Number 2
Network with professionals in the residential property and hospitality sectors. Attend local events or join relevant online forums to connect with others who can provide insights or even referrals for the Resident Services Manager role.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight any initiatives you've led that improved customer experience or community engagement, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in property management and community building. Being knowledgeable about innovative practices can set you apart from other candidates and demonstrate your commitment to service excellence.
We think you need these skills to ace Resident Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential property management or hospitality. Emphasise leadership roles and any community engagement initiatives you've been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and community building. Mention specific examples of how you've improved resident satisfaction or led successful teams in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, organisational abilities, and knowledge of health and safety legislation. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cobalt Recruitment.
✨Showcase Your Leadership Skills
As a Resident Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and develop others.
✨Demonstrate Community Engagement Experience
This role is all about building vibrant communities. Share your experiences in organising events or initiatives that foster community spirit. Discuss how you’ve handled resident feedback and resolved concerns to enhance satisfaction.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety legislation relevant to property management. Be ready to discuss how you ensure compliance and maintain high standards in property management, including any specific software tools you’ve used for monitoring.
✨Prepare for Financial Discussions
Understanding financial performance is key in this role. Brush up on your knowledge of budget control and rent optimisation strategies. Be prepared to discuss how you've contributed to financial KPIs in previous roles and how you plan to manage income performance.
