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- Tasks: Support finance operations and manage customer call quality in a dynamic team.
- Company: Citation delivers top-notch HR and Health & Safety services to SMEs across the UK.
- Benefits: Enjoy hybrid working, full training, ongoing support, and great corporate perks.
- Why this job: Join a vibrant team that values collaboration and offers real growth opportunities.
- Qualifications: Confident, detail-oriented, and eager to learn; sales or contact centre experience is a plus.
- Other info: Perfect for those looking to kickstart their career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30am – 5:00pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:
- Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
- Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
- Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
- Answer inbound customer calls, providing a professional and helpful first point of contact.
- Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:
About you:
- Confident and proactive, with a positive, can-do attitude.
- Quick to pick up the phone and handle challenges head-on.
- Strong listener with great attention to detail.
- Eager to learn and excel.
- Sales or contact centre background is a bonus.
- Organised, reliable, and comfortable with admin tasks.
- Understands the value of great customer service.
- A team player who communicates clearly and works well with others.
Why join us?
If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you! As our new Call Quality & Support Administrator, you’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Sales Operations Executive. Understanding the nuances of call quality assessment and lead management will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed tasks in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Citation on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss your approach to customer service. Since the role emphasises great customer interactions, being ready to share your experiences and strategies will demonstrate your alignment with their values.
We think you need these skills to ace Sales Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Operations Executive role. Emphasise your organisational skills, attention to detail, and any previous experience in sales or contact centres.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Citation that resonate with you, such as their commitment to customer service and team collaboration.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements. Focus on your proactive attitude, ability to handle challenges, and experience with customer service or administrative tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Citation Professional Solutions
✨Show Your Organisational Skills
As a Sales Operations Executive, you'll need to demonstrate your excellent organisational skills. Be prepared to discuss specific examples of how you've managed tasks or projects in the past, highlighting your attention to detail and ability to keep things on track.
✨Emphasise Your Customer Service Experience
Since the role involves handling customer calls and ensuring high standards, it's crucial to showcase your customer service experience. Share stories that illustrate your proactive approach and how you've successfully resolved customer issues in previous roles.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview, especially related to handling customer calls or managing leads. Practise responding to common customer queries and think about how you would handle challenging situations with a positive attitude.
✨Demonstrate Team Collaboration
The job requires a collaborative approach, so be ready to discuss how you've worked effectively within a team. Highlight instances where you've communicated clearly with colleagues or contributed to team success, showing that you're a true team player.
