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For Companies At a Glance
- Tasks: Lead a team to ensure timely and safe delivery of shipments.
- Company: Join FedEx Freight, a leader in logistics and transportation.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Why this job: Make an impact by enhancing customer satisfaction and team development.
- Qualifications: High school diploma required; strong communication and organisational skills preferred.
- Other info: Fast-paced dock environment with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Lead employees to ensure customer satisfaction by moving all shipments on time and damage-free.
Essential Functions
- Lead, manage, educate, and develop company employees focusing on retention and growth.
- Supervise and direct employee work, including pre-shifts, with a focus on quality, customer deliverables, and safety performance, identifying and overseeing improvements.
- Actively monitor, record, and educate employees on unsafe acts/conditions, correcting immediately using corrective actions as needed. Provide feedback and follow-up with all impacted employees.
- Plan daily manpower needs and set schedules to ensure timely and damage-free delivery and pickup of freight.
- Communicate job assignments clearly and concisely, coordinating with all employees.
- Monitor service freight and ensure compliance with cut time schedules.
- Analyze opportunities to reduce costs and improve efficiencies while maintaining safety standards.
- Assist customers with rate quotes, claim information, and setting appointments.
- Monitor performance data and gather information for reporting.
- Build relationships and maintain positive communication with all business partners to meet service standards.
- Identify freight that is incorrectly weighed or classified.
- Ensure all OS&D (Overages, Shortages, and Damages) are identified and processed properly.
Administrative Functions
- Comply with all applicable laws and regulations, as well as company policies and procedures.
Qualifications
- High school diploma or equivalent.
- Ability to travel as needed.
- Good written, verbal, and interpersonal communication skills.
- Thorough knowledge of the LTL industry, DOT rules, OSHA laws, hazardous materials regulations, NMFC, and tariff rules, preferred.
- Ability to work independently and as part of a team.
- Good organizational skills and multi-tasking ability.
- Knowledge of Microsoft Office and Internet.
Working Conditions
- Dock environment with exposure to weather, fumes, dust, and noise.
- Hours may vary based on operational needs.
- Frequent contact with service center personnel in a fast-paced, deadline-oriented setting.
Preferred Qualifications
- Additional preferred qualifications can be specified here.
Pay Transparency and Additional Details
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. For assistance during the application process, contact 800-888-8252. Discrimination based on compensation inquiries is prohibited, with specific exceptions related to job functions.
Supv-Operations employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supv-Operations
✨Tip Number 1
Familiarise yourself with the LTL industry and relevant regulations like DOT and OSHA. This knowledge will not only help you in interviews but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you improved employee performance or customer satisfaction.
✨Tip Number 3
Network with professionals in the logistics and operations field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare to discuss how you would handle common operational challenges, such as managing schedules or addressing safety concerns. This will show your problem-solving abilities and readiness for the role.
We think you need these skills to ace Supv-Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Supv-Operations position. Highlight your relevant experience in leading teams, ensuring customer satisfaction, and managing operational processes.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of the LTL industry, safety regulations, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams, improved efficiencies, or handled customer relations in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at FedEx Group
✨Know the Industry Inside Out
Familiarise yourself with the LTL industry, DOT rules, and OSHA laws. Being able to discuss these topics confidently will show your understanding of the role and its requirements.
✨Demonstrate Leadership Skills
Prepare examples of how you've led teams in the past. Highlight your ability to educate and develop employees, as well as how you’ve handled performance issues or safety concerns.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you would communicate job assignments and coordinate with team members effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer satisfaction and operational efficiency. Think of specific scenarios where you improved processes or resolved conflicts.
