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For Companies At a Glance
- Tasks: Lead a team to ensure timely and safe delivery of shipments.
- Company: Join FedEx Freight, a leader in logistics and transportation.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Why this job: Make an impact by enhancing customer satisfaction and improving operational efficiency.
- Qualifications: High school diploma required; strong communication and organisational skills preferred.
- Other info: Fast-paced dock environment with opportunities for travel and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Lead employees to ensure customer satisfaction by moving all shipments on time and damage-free.
Essential Functions
- Lead, manage, educate, and develop company employees focusing on retention and growth.
- Supervise and direct employee work, including pre-shifts, with a focus on quality, customer deliverables, and safety performance, identifying and overseeing improvements.
- Actively monitor, record, and educate employees on unsafe acts/conditions, correcting immediately using corrective actions as needed. Provide feedback and follow-up with all impacted employees.
- Plan daily manpower needs and set schedules to ensure timely and damage-free delivery and pickup of freight.
- Communicate job assignments clearly and concisely, coordinating with all employees.
- Monitor service freight and ensure compliance with cut time schedules.
- Analyze opportunities to reduce costs and improve efficiencies while maintaining safety standards.
- Assist customers with rate quotes, claim information, and setting appointments.
- Monitor performance data and gather information for reporting.
- Build relationships and maintain positive communication with all business partners to meet service standards.
- Identify freight that is incorrectly weighed or classified.
- Ensure all OS&D (Overages, Shortages, and Damages) are identified and processed properly.
Administrative Functions
- Comply with all applicable laws and regulations, as well as company policies and procedures.
Qualifications
- High school diploma or equivalent.
- Ability to travel as needed.
- Good written, verbal, and interpersonal communication skills.
- Thorough knowledge of the LTL industry, DOT rules, OSHA laws, hazardous materials regulations, NMFC, and tariff rules, preferred.
- Ability to work independently and as part of a team.
- Good organizational skills and multi-tasking ability.
- Knowledge of Microsoft Office and Internet.
Working Conditions
- Dock environment with exposure to weather, fumes, dust, and noise.
- Hours may vary based on operational needs.
- Frequent contact with service center personnel in a fast-paced, deadline-oriented setting.
Preferred Qualifications
- Additional preferred qualifications can be specified here.
Pay Transparency and Additional Details
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. For assistance during the application process, contact 800-888-8252. Discrimination based on compensation inquiries is prohibited, with specific exceptions related to job functions.
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supv-Operations
✨Tip Number 1
Familiarise yourself with the LTL industry and relevant regulations like DOT rules and OSHA laws. This knowledge will not only help you in interviews but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or improved processes in previous roles. Be ready to discuss specific situations where you enhanced employee performance or customer satisfaction.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss how you would handle common operational challenges, such as managing manpower needs or addressing safety concerns. Having a clear strategy will show your potential employer that you're proactive and solution-oriented.
We think you need these skills to ace Supv-Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Supv-Operations position. Tailor your application to highlight relevant experience in leading teams, ensuring customer satisfaction, and managing operational processes.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the LTL industry, knowledge of DOT rules, and any previous supervisory roles. Use specific examples to demonstrate how you've successfully managed teams and improved operational efficiencies.
Showcase Communication Skills: Since good written and verbal communication skills are essential for this role, ensure your application reflects your ability to communicate clearly. Use concise language and structure your documents well to make a strong impression.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at FedEx Group
✨Showcase Your Leadership Skills
As a Supervisor in Operations, it's crucial to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed employees in the past, focusing on retention, growth, and safety performance.
✨Understand the Industry Regulations
Familiarise yourself with the LTL industry, DOT rules, and OSHA laws. Being knowledgeable about these regulations will show that you are serious about compliance and safety, which is vital for this role.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, especially when discussing job assignments or coordinating with team members. This will help you stand out as a strong candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to monitor performance data or handle OS&D issues, and be ready to discuss how you approached these challenges.
