Contract Manager - Birmingham

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Company Car or Car Allowance
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

What you'll be doing:

To efficiently manage the provision of hard services in ambulatory care establishments, according to contractual and commercial requirements. Including contract and commercial management, building and developing the business, staff management and ensuring that the service to the client is of a sector leading standard.

More about the role:

• Facilities Management - Responsible for the complete delivery of hard services to Birmingham Treatment Centre PFI Project. To include, amongst others; electrical, mechanical, fabric and building maintenance (hard FM), specialist subcontractor services, hard landscaping, asset condition surveys and Lifecycle and Variation delivery.
• People/Team Management - Provide support, direction and management to project staff, including performance management, motivation and mentoring.
• Financial Management - Responsible for project P&L, including budgeting, financial planning and cost control, lifecycle and all other associated elements. Ensuring management accountants are fully aware of any issues, variances to the normal process.
• Contract Performance Management - Ensure all activities comply with contractual requirements, all reports are completed, and all necessary records maintained. Ensure the contract provides 'best value' through the identification of areas of non-conformance and resolve through effective contract management. Develop an awareness of all commercial requirements within the contract and ensure specific details are implemented and complied with.
• Customer Service - ensure a sector leading standard of customer service to clients, service users and the public.
• Client and Customer Liaison - Maintain excellent client relationships through co-ordinated personal contact with the customer, on-site staff, and their management. Make recommendations designed to promote good relationships including taking all reasonable measures to promote good industrial relations.
• Sub Contractor Management - Manage contractors and service providers through regular review meetings, ensuring that all services are delivered in accordance with the contract, client requirements, and budgetary controls.
• Health and Safety - Ensure a safe working environment for all the users of the premises, and offer and provide sound and proficient advice in H&S matters in accordance with contractual requirements. Including undertaking Risk Assessments. Provide both proactive and reactive advice and have awareness of all Statutory and Legislative obligations.
• Quality & Environmental Management - Ensure all activities are carried out and records kept in accordance with Quality and Environment Policies. Conduct regular formal monitoring of quality standards and identify areas of poor performance for resolution. Ensure all non conformities are addressed with prescribed timescales.
• Other Duties - Any other duties that may be required and which are considered by the line manager to be consistent with the grade and the general responsibilities of the post.

Who you are:

• Essential
• Previous management experience in a FM role with a good understanding of the full range of activities involved.
• Significant experience in a challenging and successful healthcare PFI contract.
• Knowledge and experience of managing a complex services contract.
• Experience of direct line management of professional staff and implementation of performance management and staff development.
• Good IT skills including MS Office.
• Experience or recognised qualification in Health and Safety and ability to compile detailed investigation reports and complete thorough audits of H&S processes.
• Desirable
• Ability to present formatted reports and complex statistical information clearly and accurately.
• Professional Development Plan i.e CPD.
• Experience in a healthcare AP/RP discipline.
• Excellent communication and interpersonal skills across all levels of seniority; ability to influence others through collaboration to achieve results.
• Ability to prioritise multiple responsibilities, and display sound judgement and co-ordination.
• Ability to demonstrate proven customer focus and customer service skills.
• Ability to proactively prioritise and define problems, collect and analyse data, establish facts and draw valid and commercially balanced conclusions. Including an ability to draw up plans to achieve results.
• Attention to detail.
• Time management and organisational skills.
• Flexible, highly motivated and tenacious. Able to work largely unsupervised whilst remaining a team player. Displays high levels of loyalty and commitment.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!