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- Tasks: Lead a dynamic café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco Café, a welcoming place with 329 locations and a family-like atmosphere.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Be part of an inclusive culture where you can grow and be your authentic self.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Open to diverse applicants; flexible working options available.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you will help keep everyday operations running smoothly.
You will get to flex, and build on, your skills and experience with a wide range of responsibilities, including:
- Supporting the Manager to meet business and financial goals
- Coaching, developing, and training team members
- Leading by example with impeccable customer service
We will support you with numerous benefits, including flexible working options, development and training tailored to you, and opportunities to progress. Plus, you will be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
Alongside a fantastic work-life balance, we offer excellent benefits that help make The Café a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
You will be responsible for:
- Maintaining operational and safety standards
- Ensuring all food safety and hygiene regulations are met and followed
- Providing an excellent experience for customers
- Opening and closing the café and overseeing full operations in the Manager’s absence
- Recognising and celebrating team members for providing excellent service
- Learning our menu inside out and helping our team to do the same
- Boosting sales by ensuring everyone is in the right place at the right time
- Delivering Health & Safety and Food Safety training for team members
- Supporting the Café Manager with colleague coaching and development
- Seeking ways to constantly improve our service for customers
- Promoting an inclusive environment where colleagues feel respected, valued, and safe
You will need:
- A background in hospitality, with Team/Shift Leader experience
- A passion for providing excellent customer service
- Health & Safety and Food Safety knowledge
- Effective communication skills
- Ability to multitask and adapt to changing priorities
- Confidence using your initiative to improve ways of working
With 329 Cafés across the country and counting, our teams work closely to ensure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a Place to Get On.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Familiarise yourself with the café's menu and services. Being knowledgeable about what you’ll be leading will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences. Think of times when you successfully managed a team or improved customer service, as this will resonate well with the hiring managers.
✨Tip Number 3
Showcase your understanding of health and safety regulations relevant to the café environment. This knowledge is crucial for the role and will highlight your preparedness to take on responsibilities from day one.
✨Tip Number 4
Engage with current employees or read reviews about the café culture. Understanding the work environment will help you align your values with those of the company, making you a more attractive candidate.
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any leadership roles you've held. Emphasise your customer service skills and any specific achievements that demonstrate your ability to lead a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your proactive attitude. Mention how your background aligns with the responsibilities of the Team Leader role and how you can contribute to the café's success.
Showcase Your Skills: Highlight your effective communication skills and ability to multitask in your application. Provide examples of how you've successfully managed teams or improved service standards in previous roles.
Research the Company Culture: Familiarise yourself with Tesco Café's values and inclusive culture. Mention in your application how you align with these values and how you can promote an inclusive environment within the team.
How to prepare for a job interview at Tesco UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your leadership abilities. Prepare to discuss how you've successfully led a team in the past, including any challenges you faced and how you overcame them.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss the offerings and suggest improvements shows your commitment and readiness to take on the role.
✨Emphasise Adaptability and Multitasking
Highlight your ability to multitask and adapt to changing priorities. Provide examples of situations where you successfully managed multiple responsibilities, especially in a fast-paced environment.
