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- Tasks: Manage hotel reservations and ensure guest satisfaction daily.
- Company: Join Hilton, a global leader in hospitality known for excellence.
- Benefits: Enjoy flexible working hours, employee discounts, and career development opportunities.
- Why this job: Be part of a diverse team that values growth and guest experience.
- Qualifications: Previous experience in hospitality or customer service is preferred.
- Other info: This role offers a chance to thrive in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a passionate and knowledgeable Reservations Manager to join our exciting hotel!
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about...
Contact Detail:
Doncaster Racecourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager- Hilton
✨Tip Number 1
Familiarise yourself with Hilton's brand values and customer service standards. Understanding their commitment to diversity and guest experience will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Hilton, especially those in reservations or management roles. They can provide valuable insights into the company culture and expectations for the Reservations Manager position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage reservations effectively. Highlight any achievements that showcase your skills in improving processes or enhancing guest satisfaction.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly in reservations management. Being knowledgeable about technology and tools used in the field can set you apart as a candidate who is ready to innovate.
We think you need these skills to ace Reservations Manager- Hilton
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Reservations Manager at Hilton. Highlight your relevant experience in managing reservations and customer service in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job description. Emphasise your knowledge of hotel management systems and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the importance of excellent customer service. Mention specific achievements that demonstrate your capability as a Reservations Manager.
Follow Application Instructions: Ensure you complete the online application form thoroughly. Double-check that all sections are filled out correctly and that you have attached all necessary documents before submitting.
How to prepare for a job interview at Doncaster Racecourse
✨Know the Company
Before your interview, take some time to research Hilton and its values. Understanding their commitment to diversity and guest experience will help you align your answers with what they are looking for.
✨Showcase Your Passion
As a Reservations Manager, your enthusiasm for hospitality is key. Be prepared to share specific examples of why you love working in this industry and how that passion translates into excellent service.
✨Demonstrate Leadership Skills
Highlight your experience in managing teams and resolving conflicts. Prepare to discuss situations where you've successfully led a team or improved processes, as this role will require strong leadership capabilities.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to reservations and guest management. Practise your responses to common scenarios, focusing on problem-solving and customer satisfaction.
