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For Companies At a Glance
- Tasks: Manage product distribution and ensure smooth communication across teams.
- Company: Join a supportive team in Cardiff focused on customer satisfaction.
- Benefits: Enjoy free parking, competitive salary, generous leave, and employee discounts.
- Why this job: Be part of a collaborative culture with opportunities for career growth.
- Qualifications: Experience in transport planning and strong customer service skills preferred.
- Other info: Flexible working hours available after induction.
The predicted salary is between 24800 - 36400 £ per year.
We are seeking a proactive and detail-oriented Transport Planner to join our established team in Cardiff. This role involves overseeing the efficient distribution of products from our quarries and plants to various regions, ensuring seamless communication across departments, and delivering exceptional service to our clients. You will be joining a friendly, supportive team where collaboration and customer satisfaction are top priorities.
Key Responsibilities
- Serve as the first point of contact for distribution-related inquiries, ensuring prompt and effective resolution.
- Process customer orders received via inbound calls and emails.
- Facilitate clear communication across Logistics, Commercial, and Production teams to streamline operations.
- Proactively track and monitor orders, ensuring they are completed as scheduled.
- Address customer inquiries, manage complaints professionally, and maintain high service standards.
- Maintain an accurate and up-to-date customer information database.
- Collaborate with team members to meet Key Performance Indicator (KPI) targets.
- Ensure full compliance with the Competition Act 1998.
Required Skills and Qualifications
- Experience in Transport Planning: Knowledge of road haulage and distribution is preferred.
- Construction & Transport Industry Knowledge: Beneficial but not essential.
- Customer Service Skills: Strong communication and customer service skills to manage client relations effectively.
- Attention to Detail: Accuracy in data handling and proactive problem-solving abilities.
- Organizational Skills: Ability to manage multiple tasks, meet competing deadlines, and anticipate potential challenges.
- Computer Proficiency: Competent in using software systems relevant to transport and customer management.
Benefits
- Competitive Salary: Tailored to experience and qualifications.
- Pension Scheme: Company-contributed for long-term savings.
- Generous Leave: 25 days annual leave plus bank holidays.
- Financial Perks: Share Saver Scheme and Company Life Assurance.
- Employee Discounts: Access to discounts across a range of high street shops and brands through our benefits platform.
- Career Development: Access to ongoing learning opportunities and pathways for career advancement.
If you are interested in joining a dynamic and dedicated team, click APPLY to start your journey with us.
Contact Detail:
Pertemps Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Planner
✨Tip Number 1
Familiarise yourself with the transport and logistics industry, especially road haulage. Understanding the key players and current trends can give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for distribution inquiries, showcasing your ability to handle customer interactions effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or resolved issues in previous roles. This will demonstrate your organisational skills and attention to detail, which are vital for this position.
✨Tip Number 4
Network with professionals in the transport planning field. Engaging with others in the industry can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Transport Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Transport Planner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in transport planning, customer service, and any industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your problem-solving abilities and attention to detail, as well as your commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Transport Planner role.
How to prepare for a job interview at Pertemps Cardiff
✨Know Your Transport Planning Basics
Brush up on your knowledge of transport planning and road haulage. Be prepared to discuss your experience in the field, as well as any relevant regulations like the Competition Act 1998.
✨Demonstrate Customer Service Skills
Since this role involves managing client relations, think of examples where you've successfully handled customer inquiries or complaints. Show how you can maintain high service standards even under pressure.
✨Highlight Your Organisational Skills
Prepare to discuss how you manage multiple tasks and meet deadlines. Share specific instances where your attention to detail and proactive problem-solving made a difference in your previous roles.
✨Familiarise Yourself with the Company Culture
Research StudySmarter and understand their values, especially around collaboration and customer satisfaction. Be ready to explain how you would fit into their friendly and supportive team environment.
