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- Tasks: Support clients and field engineers with AV/VC solutions from the office.
- Company: Join a growing team focused on enhancing service and support offerings.
- Benefits: Enjoy a stable office-based role with opportunities for professional growth.
- Why this job: Perfect for tech-savvy individuals who thrive in problem-solving and diagnostics.
- Qualifications: Experience in AV/VC support and IT networks is essential.
- Other info: Must be located in the UK or have a valid working visa.
The predicted salary is between 30000 - 42000 £ per year.
AV VC Desktop Support Engineer – My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFEREN…
AV VC Desktop Support Engineer employer: CREATIVE PERSONNEL Ltd
Contact Detail:
CREATIVE PERSONNEL Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV VC Desktop Support Engineer
✨Tip Number 1
Make sure to highlight your experience with integrated AV/VC solutions during any conversations or interviews. This will show that you understand the specific challenges and requirements of the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of past technical issues you've resolved, especially in a remote support context. This will help you stand out as a candidate who can handle the demands of the position.
✨Tip Number 3
Familiarize yourself with common AV/VC tools and technologies mentioned in the job description, such as Cisco, Poly, and Zoom. Being knowledgeable about these platforms will give you an edge in discussions.
✨Tip Number 4
Since excellent communication is key for this role, practice articulating technical concepts clearly and concisely. This will help you convey your ideas effectively during interviews and demonstrate your telephone manner.
We think you need these skills to ace AV VC Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an AV VC Service Engineer or On Site AV VC Support Technician. Emphasize your skills in diagnosing and solving issues related to integrated AV/VC solutions.
Showcase Technical Skills: Detail your knowledge of IT networks and any relevant technologies such as Cisco, Poly, Crestron, or Extron. Mention specific tools or software you have used in previous roles.
Highlight Communication Skills: Since the role requires excellent telephone manners, include examples of how you've effectively communicated with clients or team members in past positions. This could be through resolving issues or providing support.
Express Your Interest: In your cover letter, explain why you are looking for a more office-based lifestyle and how this position aligns with your career goals. Make it clear that you are excited about the opportunity to support clients and field service engineers.
How to prepare for a job interview at CREATIVE PERSONNEL Ltd
✨Showcase Your AV/VC Knowledge
Make sure to highlight your experience with integrated AV/VC solutions during the interview. Be prepared to discuss specific technologies you've worked with, such as Cisco, Poly, or Extron, and how you've solved related issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role requires diagnosing and fixing technical issues remotely, be ready to share examples of how you've approached problem-solving in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Calmly
An excellent telephone manner is crucial for this position. Practice articulating your thoughts clearly and calmly, especially when discussing technical issues. This will help convey your ability to handle client interactions effectively.
✨Understand Escalation Processes
Familiarize yourself with escalation processes for technical issues. Be prepared to explain how you determine when to escalate a problem to the field service team and provide examples of situations where you've had to do this in the past.
