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For Companies At a Glance
- Tasks: Lead the Customer Success team and drive excellence in client relationships.
- Company: Join a fast-growing mobile-first contextual advertising platform with impressive clients like Apple and Amazon.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a scaling company with a strong track record and a focus on innovation.
- Qualifications: 6+ years in client-facing roles, preferably in Ad Tech or agencies.
- Other info: This role requires an EU work permit.
The predicted salary is between 43200 - 72000 £ per year.
Fantastic opportunity to lead the Customer Success function for a scaling mobile-first contextual advertising platform.
The Company:
- Founders have exited two ad tech companies previously
- Not reliant on IDFA tracking
- Clients include Apple, Amazon, Rovio
- 100% Year on Year growth
The Role:
- The Head of Customer Success will play a pivotal role in the platform's growth and future.
- Work closely with the founders
- Define strategy, refine processes, and drive excellence across Customer Success
- Grow the Customer Success team
Desired Skills/Experience:
- The Head of Customer Success should have a solid background in client-facing roles within the Ad Tech or agency space.
- Ideally 6+ years in Account Management
- Programmatic and/or Mobile experience desirable
- Ability to communicate effectively and interpret complex data
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at Contextual Mobile Advertising Platform (London)
✨Tip Number 1
Network with professionals in the Ad Tech industry, especially those who have experience in customer success roles. Attend relevant events or webinars to connect with potential colleagues and learn about the latest trends in mobile advertising.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the contextual advertising space. Understanding how companies like Apple and Amazon leverage these strategies can give you an edge in discussions during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in client-facing roles, particularly in terms of strategy development and team growth. Be ready to share specific examples that demonstrate your ability to drive excellence in customer success.
✨Tip Number 4
Research the founders and their previous ventures in ad tech. Understanding their vision and past successes can help you align your approach and demonstrate your commitment to contributing to the company's growth.
We think you need these skills to ace Head of Customer Success at Contextual Mobile Advertising Platform (London)
Some tips for your application 🫡
Understand the Company: Research the Contextual Mobile Advertising Platform and its founders. Familiarise yourself with their previous successes in ad tech and their current growth trajectory to tailor your application.
Highlight Relevant Experience: Emphasise your experience in client-facing roles, particularly within Ad Tech or agencies. Make sure to detail your 6+ years in Account Management and any programmatic or mobile experience you have.
Showcase Leadership Skills: As the Head of Customer Success, you'll need to demonstrate your ability to lead and grow a team. Include examples of how you've defined strategy and refined processes in previous roles.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the role. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Grey Matter Recruitment
✨Understand the Company and Its Clients
Before the interview, research the company’s background, especially its founders and their previous successes in ad tech. Familiarise yourself with their clients like Apple and Amazon, as this will show your genuine interest and understanding of the business.
✨Demonstrate Your Client-Facing Experience
Prepare to discuss your past roles in client-facing positions, particularly in Ad Tech or agency environments. Highlight specific examples where you successfully managed accounts or improved customer satisfaction, as this aligns with the role's requirements.
✨Showcase Your Strategic Thinking
Be ready to talk about how you would define strategy and refine processes within the Customer Success function. Think of examples from your experience where you drove excellence and growth in a team, as this is crucial for the role.
✨Communicate Complex Data Effectively
Since the role requires interpreting complex data, practice explaining data-driven insights in a clear and concise manner. Prepare to discuss how you’ve used data to inform decisions or improve customer outcomes in your previous roles.
