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- Tasks: Join a dynamic team as an IT Support Technician, solving tech issues and supporting customers.
- Company: Be part of a friendly Managed Service Provider that values culture and teamwork.
- Benefits: Enjoy a competitive salary, 25 days holiday, training opportunities, and a generous pension scheme.
- Why this job: Gain hands-on experience with diverse tech problems while advancing your career in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows Server, Active Directory, and customer service skills required.
- Other info: Full UK driver's license needed; flexible application process available for those without an updated CV.
The predicted salary is between 20000 - 28000 £ per year.
As the IT Support Technician, you will be joining a close-knit and sociable Managed Service Provider with a large emphasis on the culture fit as much as technical ability.
You will be given the authority to try and close tickets yourself or choose when to escalate them to a more senior member of the technical team, which gives you a much greater exposure to different problems and technology that can help to accelerate your own progression. The role will include some face-to-face customer support, so a full UK driver's license and access to your own vehicle is essential.
Key Skills required:
- Experience in a similar Service Desk/MSP role
- Windows Server Operating Systems
- Active Directory
- Proficient with M365
- Networking knowledge - DNS, DHCP
- Customer facing skills / Experience in a previous customer facing role
- Full UK Drivers licence - essential
Company benefits for this position include:
- Starting salary between £25,000-£28,000 dependent upon experience
- 25 days annual leave (plus Bank Holidays)
- Training and Development - opportunity to earn accreditations
- Salary increases once passed Microsoft exams
- Dedicated monthly training sessions
- Generous pension scheme
Interested? Don't worry if your current CV isn't up to date - please reach out for a confidential chat.
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and M365. Having hands-on experience or even personal projects that showcase your skills with these systems can set you apart from other candidates.
✨Tip Number 2
Since this role involves customer-facing support, practice your communication skills. Consider role-playing scenarios where you explain technical issues to non-technical users, as this will demonstrate your ability to connect with clients effectively.
✨Tip Number 3
Network with current or former employees of the company or similar MSPs. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on your networking knowledge, particularly DNS and DHCP. Being able to confidently discuss these topics will show your readiness for the role and your commitment to continuous learning.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in Service Desk or MSP roles. Emphasise your skills with Windows Server, Active Directory, and M365, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-facing skills and your ability to handle technical issues. Mention your enthusiasm for working in a close-knit team and how you can contribute to the company culture.
Highlight Relevant Certifications: If you have any certifications related to Microsoft technologies or networking, be sure to include them in your application. This will demonstrate your commitment to professional development and align with the company's emphasis on training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Circle Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Active Directory, and M365 during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a similar Service Desk role.
✨Emphasise Customer-Facing Experience
Since the role involves face-to-face customer support, share examples of your previous customer-facing roles. Discuss how you handled difficult situations or provided exceptional service, as this will show that you can effectively communicate and build rapport with clients.
✨Demonstrate Problem-Solving Skills
Be ready to explain your approach to troubleshooting and resolving IT issues. You might be asked to walk through a problem-solving scenario, so think about how you would handle ticket escalation and what factors you consider when deciding whether to resolve an issue yourself or seek help.
✨Prepare Questions About Company Culture
Since the company places a strong emphasis on culture fit, prepare thoughtful questions about their team dynamics and values. This shows your interest in not just the technical aspects of the job but also in becoming a part of their close-knit team.
