Business Support Supervisors

Business Support Supervisor – Hertfordshire County Council

Contract: Permanent

Location: Hertfordshire Office Base East – Stevenage, West – Apsley

Salary: £34,434 (potential to progress to £37,280)

Hours: Up to 37 hours per week

Directorate: Resources

About the Role

Business Support Supervisors will manage a team of business support staff, ensuring high-quality administrative support across departments. Responsibilities include:

• Be responsible for managing a team of business support staff to deliver business support activities and quality assure their work
• Allocate work within the team based on requests from the Directorate or line manager
• Proactively solve issues within the team, especially related to resource allocation and demand management, and escalated as needed
• Support complex business support activities for the Directorate, particularly cross-council tasks, leveraging experience and knowledge
• Support career development of Senior Support Officers and Support Officers
• Line manage both Senior Support Officers and Support Officers

About You – Essential Qualifications

• Extensive experience in a previous administrative or support role, with strong knowledge of business support activities
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast‑paced environment
• A proven track record of establishing and improving business processes
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently
• Strong numeracy and literacy skills plus broad experience in area of expertise
• Enthusiasm and pride in your work are qualities we welcome
• You will be used to working to tight deadlines and with high accuracy in written correspondence
• Knowledge of key legislation linked with Children\’s Services
• A strong background in finance

About You – Desirable Qualifications

• Recognised vocational qualification or degree qualified
• Experience in the administration of meetings and taking notes actions would be beneficial
• Previous experience of supervising a team of administrative staff or setting longer‑term work priorities within a defined team
• Understanding of HR processes and procedures would be beneficial

Additional Information

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS9 job profile.

Interview date: to be confirmed.

Disability Confident – We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding – This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Secondment – This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

English Fluency – The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.