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- Tasks: Support Unified Communications and manage day-to-day operations of IT infrastructure.
- Company: Join a leading financial client focused on innovative technology solutions.
- Benefits: Enjoy flexible working options and a dynamic corporate culture.
- Why this job: Be part of a team that drives real-time communication and collaboration in a fast-paced environment.
- Qualifications: Experience with Skype for Business, Windows Server, and PowerShell scripting is essential.
- Other info: ITIL certification is a plus; hands-on experience with monitoring technologies is highly valued.
The predicted salary is between 42000 - 84000 £ per year.
One of our large Financial clients is currently looking for an IT Analyst - Real Time Messaging. The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
Responsibilities include:
- Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting with content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Hands-on experience managing a Windows Server 2008 R2/2012 environment.
- Familiarity with writing PowerShell scripts.
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
- Experience with monitoring technologies (Splunk, SCOM, SiteScope).
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
- Solid understanding of Linux server, networking and storage technologies.
- Experience with virtual platforms (client and server) and Microsoft Office products.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in-depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer /Real Time Messaging - Skype
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business and MS Teams. Having hands-on experience with these platforms will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small scripts to automate tasks, which can demonstrate your practical knowledge during discussions.
✨Tip Number 3
Gain a solid understanding of ITIL principles if you haven't already. Being able to discuss how you’ve applied ITIL processes in past roles can show your potential employer that you’re well-versed in industry standards.
✨Tip Number 4
Prepare to discuss your experience with monitoring technologies like Splunk or SCOM. Be ready to share specific examples of how you've used these tools to improve system performance or troubleshoot issues.
We think you need these skills to ace IT Infrastructure Engineer /Real Time Messaging - Skype
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, MS Teams, and other collaboration tools mentioned in the job description. Use specific examples to demonstrate your hands-on experience managing these platforms.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the IT Infrastructure Engineer role and how your skills align with the responsibilities outlined. Mention your familiarity with PowerShell scripting and any relevant certifications like ITIL.
Showcase Technical Skills: Clearly list your technical skills related to Windows Server, Active Directory, and monitoring technologies such as Splunk or SCOM. Provide context on how you've used these skills in previous roles to support IT infrastructure.
Highlight Problem-Solving Experience: Discuss your experience with incident, change, and problem management. Use specific examples to illustrate how you've successfully managed critical client escalations and ensured service availability in past positions.
How to prepare for a job interview at Pontoon
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Skype for Business, MS Teams, and other relevant technologies. Highlight specific projects where you managed these platforms, detailing the challenges faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Prepare examples of past incidents you've resolved, particularly those involving SIP traces or network captures, to illustrate your analytical thinking.
✨Familiarise Yourself with ITIL Principles
Since knowledge of ITIL principles is a plus, brush up on key concepts and be ready to discuss how you've applied them in previous roles. This will show your understanding of change and incident management processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's collaboration environment and future projects. This not only shows your interest but also gives you insight into their operations and how you can contribute effectively.
