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- Tasks: Manage and resolve support tickets for eCommerce systems in a dynamic team.
- Company: Join a well-known brand in the eCommerce sector, making an impact daily.
- Benefits: Enjoy a hybrid work model with 3 days onsite and 2 days remote.
- Why this job: Gain valuable experience in a thriving PMO ops team with exciting tech challenges.
- Qualifications: 1-2 years in Technical Support; knowledge of eCommerce systems is a plus.
- Other info: This is a 12-month contract role, perfect for building your career.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Technical Support Analyst / IT Administrator, ideally with 1-2 years experience supporting eCommerce systems? If so, apply for this new 12 month contract based in Chertsey.
Our client, a household name, is looking for a 1st Line Technical Support Analyst to join a thriving PMO ops team. You will be managing, triaging and resolving support tickets for eCommerce systems. Knowledge of SAP Hybris / SAP Commerce Cloud, Shopify, BigCommerce, Adobe Commerce or Commercetools would be a benefit.
The role is offered on a hybrid basis - 3 days per week onsite, 2 days from home.
I'd love to hear from you if you have the following experience:
- 1st line Technical Support / Systems Support / Systems Administration
- Knowledge of eCommerce systems
- Experience with ticketing systems
- Knowledge of ITIL, Jira and Confluence
- Strong documentation skills
- Basic SQL skills would be a bonus
The role will initially be for a period of 12 months and will be inside IR35.
Please apply to be considered.
Contact Detail:
Bodhi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific eCommerce systems mentioned in the job description, such as SAP Hybris and Shopify. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your ticketing system knowledge, particularly with tools like Jira and Confluence. Being able to discuss your experience with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for potential technical questions by reviewing basic SQL concepts. Even if it's not a primary requirement, showcasing your willingness to learn and adapt can leave a positive impression on the hiring team.
✨Tip Number 4
Network with current or former employees of the company, if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview to align your answers with their values.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and eCommerce systems. Emphasise any specific knowledge of SAP Hybris, Shopify, or other platforms mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technical support and your understanding of the eCommerce landscape. Mention your familiarity with ticketing systems and ITIL practices to align with the role's requirements.
Highlight Relevant Skills: In your application, clearly outline your skills in documentation, SQL, and any experience with tools like Jira and Confluence. This will demonstrate your capability to manage and resolve support tickets effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Analyst.
How to prepare for a job interview at Bodhi
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of eCommerce systems like SAP Hybris, Shopify, and others mentioned in the job description. Be prepared to discuss how you've used these systems in previous roles or projects.
✨Demonstrate Problem-Solving Skills
As a Technical Support Analyst, you'll be managing and resolving support tickets. Prepare examples of past experiences where you successfully triaged and resolved technical issues, highlighting your analytical thinking and troubleshooting skills.
✨Familiarise Yourself with Ticketing Systems
Since experience with ticketing systems is crucial for this role, make sure you understand how they work. If you've used Jira or similar tools, be ready to explain how you managed tickets and collaborated with team members.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare insightful questions about the PMO ops team, the hybrid working model, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
