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- Tasks: Lead customer experiences and manage workplace operations daily.
- Company: PROception is dedicated to delivering exceptional workplace experiences.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for innovation.
- Why this job: Be a brand ambassador and create memorable environments for customers and partners.
- Qualifications: Passion for customer service and experience in workplace management preferred.
- Other info: Full-time role with Monday to Friday hours, £42-48K salary based on experience.
The predicted salary is between 36000 - 48000 £ per year.
Reporting to the Customer Experience Manager and operating within our Customer Experience Services Team, the Community Manager role is key in helping us deliver a market-leading, fully managed workplace experience, with the customer at its heart. We are committed to excellence, and consistently delivering the basics will demonstrate this. You will ensure our workplaces are clean, healthy, safe, and secure as standard. You will lead by example—delivering exceptional customer experiences and creating productive, enjoyable environments for our partners and customers to thrive in.
As our brand ambassador and on-site "go-to" person, you will be passionate about customer experience and will work with our Service Partners to achieve our goals—providing them with direction and motivation to help us succeed together. Creating workplaces that provide memorable experiences is our priority. It is vital that you promote and maintain positive relationships with our customers, partners, and local communities. You will be responsible for delivering our workplace strategy, aiming to exceed customer expectations and embracing opportunities for new ideas and innovations.
Drawing on your experience and knowledge of our customers, you will help shape the look and feel of our workplaces, demonstrating our collaborative approach and creating an open, fair, and inclusive environment for all. You should be passionate and dedicated to delivering excellent customer and workplace experiences. Enjoy finding innovative ways of doing things and play a key role in driving a consistent approach to our workplace strategies across the GPE fully managed portfolio—helping us foster a culture of continuous improvement and customer engagement.
Hours of Work: Monday - Friday, 8am - 6pm
Salary: £42-48K per annum depending on experience
Key Objectives:
- Responsible for the customer and workplace experience.
- Responsible for day-to-day management of your fully managed GPE workplace.
Responsibilities:
- Customer and Workplace Experience:
- Support the Customer Experience Manager with daily site operations.
- Deliver a premium, proactive, and enjoyable workplace experience.
- Lead by example—professional, fun, focused service to achieve customer retention, advocacy, and acquisition.
- Position GPE as a partner of choice.
- Ensure amenity spaces remain fit for purpose and deliver an exceptional user experience.
- Proactively engage with customers, understand their needs, and use feedback to improve their experience.
- Support customer onboarding and offboarding for smooth transitions.
- Lead customer events aligned with GPE's values and strategic goals.
- Utilize helpdesk systems to log and monitor issues and jobs.
- Manage spend on events and amenities within budget.
- Report on budget performance regularly.
- Contribute to workplace strategy aligned with customer and commercial objectives.
- Identify opportunities for innovation.
- Promote additional services and opportunities.
- Collaborate with local communities and partners for enterprise opportunities.
- Ensure amenities, meeting rooms, and phone booths are clean, healthy, safe, and secure.
- Conduct regular checks to maintain standards.
- Support mobilization on new floors and buildings.
- Innovate to create exceptional workplaces and experiences.
- Ensure spaces enable customers to achieve their business objectives.
- Capture and feedback customer insights.
- Manage daily service delivery (housekeeping, maintenance, catering, security).
- Indirect management of site-based service partners.
- Support service partner reviews and SLA management.
- Make day-to-day decisions regarding customer and workplace experience, health and safety, finances, sustainability, technical delivery, and service performance, with guidance from the Customer Experience Manager. Be comfortable with risk assessment and autonomous decision-making as needed.
Key Competencies: Customer focus, relationship building, decision-making, resilience, innovation, role modeling, passion, teamwork, accountability, tenacity, priority setting.
Company Values:
- We achieve more together
- We are committed to excellence
- We are open and fair
- We embrace opportunity
Additional Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Facilities Management
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Network with current or former Community Managers in similar roles. Reach out on LinkedIn or attend industry events to gain insights into their experiences and the skills they found most valuable.
✨Tip Number 2
Familiarise yourself with the latest trends in customer experience and workplace management. Being knowledgeable about innovative practices can set you apart during interviews and discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or improved workplace experiences in the past. Real-life stories can demonstrate your capability and passion for the role.
✨Tip Number 4
Showcase your understanding of the company's values and how they align with your own. Be ready to discuss how you can contribute to fostering a culture of excellence and collaboration within the team.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and objectives of the Community Manager role. Tailor your application to highlight how your skills and experiences align with their key competencies such as customer focus and relationship building.
Craft a Compelling CV: Your CV should reflect your experience in customer service and workplace management. Use specific examples that demonstrate your ability to deliver exceptional customer experiences and manage service partners effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for creating enjoyable workplace environments. Mention any innovative ideas you have for enhancing customer experiences and how you can contribute to the company's goals.
Showcase Relevant Experience: When detailing your previous roles, focus on your achievements related to customer engagement and workplace strategy. Use metrics where possible to illustrate your impact, such as improvements in customer satisfaction or successful event management.
How to prepare for a job interview at PROception
✨Show Your Passion for Customer Experience
As a Community Manager, your enthusiasm for customer experience is crucial. Be prepared to share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Demonstrate Your Leadership Skills
This role requires you to lead by example. Discuss your leadership style and provide instances where you've motivated a team or influenced positive change within a workplace environment.
✨Highlight Your Problem-Solving Abilities
The ability to address issues proactively is key. Prepare to discuss challenges you've faced in past positions and how you successfully resolved them, particularly in relation to customer satisfaction and workplace management.
✨Emphasise Your Collaborative Approach
Collaboration with service partners and local communities is essential. Share experiences that showcase your ability to build relationships and work effectively with diverse teams to achieve common goals.
