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For Companies At a Glance
- Tasks: Lead the development of innovative solutions for global markets and manage product changes.
- Company: Join a key team at American Express focused on transforming customer experiences worldwide.
- Benefits: Enjoy competitive salaries, bonuses, flexible work options, and comprehensive health benefits.
- Why this job: Make a real impact in a dynamic environment while collaborating with diverse teams.
- Qualifications: Proven leadership skills, strong analytical abilities, and experience in Agile methodologies preferred.
- Other info: Opportunity to work across multiple time zones and engage with global stakeholders.
The predicted salary is between 43200 - 72000 £ per year.
The New Product Development Team is a key team within the International Card Services Centre of Excellence. We are responsible for the development and delivery of a suite of solutions for all segments across the globe from Consumers and Small Business to Large Corporations. We are looking for a dynamic leader who can translate customer needs into best-in-class solutions and executable plans and drive delivery, across multiple teams, to bring to market.
How will you make an impact in this role?
The successful candidate will engage optimally at all levels and across numerous functions to deliver key workstreams within the MARS migration programme. This programme, with enterprise funding of circa $200M, is committed to migrate from today’s multiple Account Receivables platforms to MARS over the next 5 years, removing current operational risk and business growth constraints. In partnership with the Global AR Platform teams, ICS CoE, Product and Country teams, this role will:
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Drive market/product & capability simplification to determine MARS build scope by market: Identify, analyse and rationalise the current and future market product & capability landscape, including those deemed non-compliant or operationally risky, and align incremental MARS build needs.
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Partner with Global AR and country teams to deliver and validate required incremental market capability build on MARS, ensuring due diligence to ensure the build is essential.
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Partner with Global AR and country teams to define market migration criteria, validation and approval needs and drive market migration delivery.
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With country and product teams, manage product and process changes for our customers: Assess customer change impacts and manage any change including product sunsetting, T&C changes etc. as needed.
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Ensure Amex policy adherence: Partner with Ops Excellence to scale AEMP54 for the migration programme.
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Ensure adherence to the Programme governance framework including robust delivery to milestone dates, proactive identification and management of issues and risks, status reporting, stakeholder management and communications.
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Ensure programme traceability via documentation and knowledge management to facilitate streamlined onboarding of new stakeholders.
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Identify any gaps in proposed execution approach, recommend alternatives, highlight, and align with key partners.
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Evolve or Contribute to the scalable market migration playbook, including scope and sign-off criteria, to facilitate repeatable, multi-country migrations.
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Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Proven track record of positively collaborating with and influencing stakeholders in a matrix environment to achieve outcomes without direct responsibility.
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Excellent Communications Skills – ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.
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Proven ability to get results, work well with and influence different levels of the organisation and with customers and partners.
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Proven track record of delivery in a matrix environment, dealing with multiple collaborators, ensuring project governance and stakeholder management.
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Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns.
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Strong Analytical Skills – ability to collect and analyse information for problem solving and definition of potential solutions.
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Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs.
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Learns from mistakes and setbacks demonstrating resilience.
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High Energy/Flexibility – Must be a highly motivated self-starter, flexible with working hours to accommodate multiple time zones., * Experience of delivering via the SAFE Agile methodology with Amex Technology teams will be advantageous.
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Experienced manager with knowledge of American Express products and business operations will be advantageous.
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Understanding of Amex platforms and their integrations with an understanding of how APIs work.
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Competitive base salaries
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Bonus incentives
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Support for financial-well-being and retirement
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Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
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Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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Generous paid parental leave policies (depending on your location)
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Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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Free and confidential counseling support through our Healthy Minds program
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Career development and training opportunities
Manager-Digital Product Management employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Digital Product Management
✨Tip Number 1
Familiarize yourself with the SAFE Agile methodology, as experience in this area will be advantageous for the role. Consider taking online courses or certifications that focus on Agile practices to enhance your understanding and demonstrate your commitment.
✨Tip Number 2
Build a strong network within the American Express ecosystem. Engage with current employees on platforms like LinkedIn to gain insights into the company culture and the specific challenges they face in product management.
✨Tip Number 3
Prepare to showcase your analytical skills by being ready to discuss past experiences where you successfully identified problems and implemented solutions. Use specific examples that highlight your ability to drive results in a matrix environment.
✨Tip Number 4
Demonstrate your communication skills by practicing how to convey complex ideas clearly and concisely. Consider role-playing scenarios where you need to explain technical concepts to non-technical stakeholders, as this will be crucial in the role.
We think you need these skills to ace Manager-Digital Product Management
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Manager-Digital Product Management position. Highlight your experience in product management, especially in a matrix environment, and how it aligns with the job description.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the role. Emphasize your analytical skills, relationship management abilities, and any experience with SAFE Agile methodology or American Express products.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your passion for digital product management and your understanding of customer needs. Use specific examples from your past experiences to demonstrate how you can drive delivery and manage stakeholder relationships effectively.
Showcase Communication Skills: In both your CV and cover letter, showcase your excellent communication skills. Provide examples of how you've successfully communicated complex ideas to diverse audiences and influenced stakeholders in previous roles.
How to prepare for a job interview at American Express
✨Understand the MARS Migration Programme
Make sure you have a solid grasp of the MARS migration programme and its significance. Be prepared to discuss how your experience aligns with the goals of this $200M initiative and how you can contribute to its success.
✨Showcase Your Relationship Management Skills
Highlight your ability to manage relationships and resolve conflicts effectively. Prepare examples of how you've successfully collaborated with stakeholders in a matrix environment to achieve project outcomes.
✨Demonstrate Strong Analytical Skills
Be ready to discuss your analytical approach to problem-solving. Share specific instances where you've collected and analyzed information to define solutions, especially in complex projects.
✨Communicate Clearly and Concisely
Practice articulating your thoughts clearly, both in writing and verbally. Tailor your communication style to different audiences, showcasing your ability to convey complex ideas simply and effectively.
