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- Tasks: Provide expert 1st and 2nd line support while troubleshooting and managing service requests.
- Company: Join a dynamic technical support team passionate about technology and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for career growth and skill development.
- Why this job: This role offers a chance to shine in tech, build customer relationships, and tackle exciting challenges.
- Qualifications: 3+ years in Level 2 Technical Support; strong troubleshooting skills required.
- Other info: Ideal for proactive individuals eager to advance their IT careers.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology and troubleshooting? I am currently seeking a skilled Technical Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.
Key Responsibilities for the Technical Support Engineer:
- Provide direct application support and consult on software implementation.
- Manage service requests and support tickets within SLA timelines.
- Assist in software installations, upgrades, and telephony system integrations.
- Troubleshoot system errors and performance issues.
- Build and maintain strong customer relationships, offering advice and recommendations on software use.
- Document knowledge and create internal procedures.
- Assist with licence management and CRM maintenance.
Key skills for the Technical Support Engineer:
- Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is highly desirable.
- Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
- Personality: A proactive individual with excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.
This is an excellent opportunity for someone eager to further their IT career, so if you're looking for a challenging and rewarding role where your technical expertise can shine, apply now for the Technical Support Engineer!
Technical Support Engineer employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows platforms, SQL Server, and Active Directory. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common technical support scenarios. Being able to demonstrate your problem-solving abilities through real-life examples will show us that you're ready for the challenges of the role.
✨Tip Number 3
Prepare to discuss your experience in managing service requests and support tickets. Highlight any tools or systems you've used to track and resolve issues, as this will showcase your ability to work within defined SLAs.
✨Tip Number 4
Emphasise your communication skills during the interview. As a Technical Support Engineer, building strong customer relationships is key, so be ready to share examples of how you've effectively communicated technical information to non-technical users.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles, especially any work with Level 2 or Level 3 support. Include specific examples of troubleshooting and diagnostic skills, particularly with Windows platforms, SQL Server, and network protocols.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and troubleshooting. Mention your experience with software implementation and customer relationship management, and explain how you can contribute to the team’s success.
Showcase Your Problem-Solving Skills: During the application process, be prepared to discuss specific instances where you successfully resolved technical issues. Highlight your ability to manage service requests within SLA timelines and your approach to troubleshooting system errors.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples of how you've effectively communicated with customers or team members in previous positions. This could include documenting knowledge or creating internal procedures.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your thought process and the steps you took to diagnose and fix problems, as this will demonstrate your strong troubleshooting abilities.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Windows platforms, SQL Server, and Active Directory. Being able to speak confidently about these technologies will show that you're well-prepared and knowledgeable.
✨Emphasise Communication Skills
Since building strong customer relationships is key, be ready to discuss how you communicate with clients. Share examples of how you've effectively explained technical concepts to non-technical users, showcasing your ability to bridge the gap between technology and user understanding.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could include inquiries about the team dynamics, the types of challenges they face, or opportunities for professional development. It shows your interest in the role and helps you assess if it's the right fit for you.
