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For Companies At a Glance
- Tasks: Engage and support individual supporters and fundraisers while managing impactful communications.
- Company: Join a fantastic health charity dedicated to making a difference in people's lives.
- Benefits: Enjoy flexible working options, a supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values relationships and community impact.
- Qualifications: Experience in supporter care or community fundraising is preferred; strong communication skills are essential.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
The Talent Set are delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:
- Supporter Engagement Officer
- Community Engagement Officer
These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s incredible supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely and engaging.
About the Roles:
As Supporter Engagement Officer, you will:
- Engage, steward and support a broad portfolio of individual supporters and fundraisers.
- Manage timely, tailored thank yous and impact updates.
- Help develop the individual giving pipeline and support on insights, reporting and supporter journey planning.
- Collaborate with internal and external stakeholders across fundraising, communications and beyond.
As Community Engagement Officer, you will:
- Be the first point of contact for community and third-party fundraisers.
- Support planning and delivery of our annual matched-funding and recurring giving campaigns.
- Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
- Promote community fundraising campaigns across diverse audiences and grow sustainable income.
Key Shared Responsibilities:
- Provide excellent supporter care via phone, email, social and face-to-face interactions.
- Maintain accurate and timely data within our supporter database.
- Work closely with marcomms to ensure campaigns and touchpoints are current and engaging.
- Help build compelling supporter journeys that deepen connection and increase long-term support.
Person Specification:
- Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
- Comfortable using databases to support tailored and engaging supporter experiences.
- Strong interpersonal and communication skills, with a passion for building relationships.
- Collaborative, proactive and keen to make a difference to a growing programme.
- Familiarity with social media, community engagement or campaign promotion is a plus.
Interview will begin from 9th June. To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every application. We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.
Contact Detail:
THE TALENT SET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Officer
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding what drives the organisation will help you connect with their supporters and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of the charity. They can provide valuable insights into the culture and expectations of the role, which can help you tailor your approach when engaging with the interviewers.
✨Tip Number 3
Prepare examples of how you've successfully engaged with supporters or managed relationships in previous roles. Being able to share specific stories will showcase your relevant experience and skills effectively.
✨Tip Number 4
Stay updated on current trends in fundraising and community engagement. Showing that you're knowledgeable about the latest strategies and tools will demonstrate your commitment to the role and the sector.
We think you need these skills to ace Supporter Engagement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Supporter Engagement Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in supporter care, individual giving, or community fundraising. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to engage and support donors.
Write a Strong Cover Letter: In your cover letter, express your passion for building relationships and supporting charitable causes. Provide specific examples of how you've successfully engaged with supporters in the past and how you can contribute to the charity's goals.
Highlight Relevant Skills: Emphasise your interpersonal and communication skills, as well as your familiarity with databases and social media. Mention any collaborative projects you've been involved in that showcase your proactive approach and ability to work with diverse teams.
How to prepare for a job interview at THE TALENT SET
✨Show Your Passion for Supporter Engagement
Make sure to express your enthusiasm for building relationships with supporters. Share specific examples from your past experiences that demonstrate your commitment to excellent supporter care and how you’ve successfully engaged with donors or fundraisers.
✨Know the Charity Inside Out
Research the charity thoroughly before the interview. Understand their mission, values, and recent campaigns. This knowledge will help you tailor your responses and show that you’re genuinely interested in contributing to their goals.
✨Highlight Your Communication Skills
Since the role requires strong interpersonal skills, prepare to discuss how you’ve effectively communicated with diverse audiences. Use examples that showcase your ability to engage supporters through various channels, such as social media, email, or face-to-face interactions.
✨Demonstrate Your Collaborative Spirit
The role involves working with various stakeholders, so be ready to talk about your experience in teamwork. Share instances where you collaborated with others to achieve a common goal, especially in fundraising or community engagement contexts.
