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- Tasks: Welcome guests, take orders, and ensure a clean, tidy environment.
- Company: Join Ole & Steen, Denmark's favourite bakery, expanding in London with delicious offerings.
- Benefits: Enjoy £12.21/hour, 50% discount, free meals, and 28 days holiday.
- Why this job: Be part of a vibrant team in a fast-paced, friendly atmosphere with great food.
- Qualifications: Customer service skills, good communication, and ability to multitask in a busy setting.
- Other info: Flexible hours available; full-time or part-time contracts offered.
We have been Denmark's favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
Responsibilities:
- Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices.
- Ensure all orders are entered correctly on the till.
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged.
- Ensure all monies are securely handled and accurately balanced at end of shift.
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required.
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times.
- Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times.
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards.
- Report any faulty equipment or machinery to the Manager.
- Make sure your appearance, uniform, timekeeping and behaviour always meet our standards.
- Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards.
- Prepare and assemble food as required.
Benefits of working with Ole and Steen:
- Salary: £12.21 per hour.
- 50% discount at any Ole & Steen location including friends and family.
- Free meal whilst working - unlimited hot drinks.
- Uniforms provided.
- 28 days holidays.
- Full-time or part-time hours - permanent or temporary contracts.
- Referral incentive scheme - up to £1000.
- Helpline.
From you:
- Excellent customer service skills with the ability to engage and interact with a diverse clientele.
- Good communication and interpersonal abilities.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail.
- Ability to stand for extended periods.
- Manual dexterity to operate coffee equipment and handle hot beverages safely.
- Tolerance for working in a noisy and fast-paced environment.
Interview Process:
- Online Questionnaire.
- Phone Interview.
- Trial Shift.
- Offer.
Contact Detail:
Ole and Steen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Ole & Steen - Canary Wharf
✨Tip Number 1
Familiarise yourself with Ole & Steen's menu and their unique offerings. Being able to discuss the different types of pastries, breads, and drinks confidently during your interview will show your passion for food and help you connect with the team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock scenario. This will help you feel more comfortable when interacting with diverse clientele and demonstrate your ability to create a welcoming atmosphere.
✨Tip Number 3
Prepare for the trial shift by understanding the importance of cleanliness and organisation in a fast-paced environment. Show that you can maintain high standards while working efficiently, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss your ability to handle multiple tasks simultaneously. Think of examples from previous experiences where you successfully managed busy situations, as this will highlight your capability to thrive in a bustling bakery setting.
We think you need these skills to ace Team Member - Ole & Steen - Canary Wharf
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements. Highlight key skills such as customer service, communication, and attention to detail that are essential for the Team Member position.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Emphasise any previous roles in customer service or food handling, and include specific examples of how you've excelled in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention why you want to work at Ole & Steen specifically and how you can contribute to their team culture and values.
Prepare for the Interview Process: Familiarise yourself with the interview process outlined in the job description. Be ready to answer questions about your experience and how you handle busy situations. Consider practicing common interview questions related to customer service.
How to prepare for a job interview at Ole and Steen
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and drinks during the interview. Share any personal experiences or favourite dishes from Ole & Steen that resonate with you. This will demonstrate your genuine interest in the role and the brand.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to make a guest feel welcome, as this aligns perfectly with the responsibilities of a Team Member.
✨Be Ready for a Fast-Paced Environment
Since the job requires handling multiple tasks simultaneously, be prepared to discuss how you manage your time and stay organised under pressure. You might even want to share a specific instance where you thrived in a busy setting.
✨Dress the Part
First impressions matter! Make sure to dress smartly and appropriately for the interview. A neat appearance reflects your understanding of the brand's standards and shows that you take the opportunity seriously.
