Senior Service Designer / UX Researcher

The Seed Warehouse, Hertford, UK

Salary: up to £50,000, depending on experience

Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving success through user insights on needs, goals and motivations. You are a highly skilled practitioner with a passion and grounding in the UX design process.

This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford office at least one day per week. Some travel to clients is also expected.

We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering.

We’re looking for a real team player who’s able to work collaboratively with our Experience and Development team, to design a wide range of audience-centred experiences, including websites, native mobile apps, and across global design systems. You should also be comfortable working independently across projects from concept to delivery.

• At least 3 - 4 years’ agency experience designing digital products
• Exceptional UX design-craft paired with a strategic, consultative mindset
• Ability to take a project from a brief, translating problems into practical solutions
• Proficient at creating UX/ CX deliverables such as wireframes, prototypes, journey/ experience maps, user flows, personas, information architecture etc
• Strong UX process, with an ability to create high level concepts through to prototypes, testing and UI handover
• Comfortable engaging senior client stakeholders, leading/ facilitating client workshops & co-design sessions to get buy in and progressing through to the final product
• Good commercial awareness, helping ensure work is delivered on time within budget
• Strong portfolio of design projects
• Experience of designing mobile apps (iOS and Android)
• Experience of interpreting data

Based in the UK, ideally within regular commuting distance of our Hertford office. Fluency in English, both written and spoken, is essential. You must have a valid visa or work permit.

Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. Over 80 passionate thinkers, makers, and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management, and support. We’re a friendly, lively, and fast-paced place to work, with regular team nights out and a wide range of social events on offer across our three offices – and we’re a certified Great Place to Work, too.

With over 50 Drupal clients, our work is varied, but we have a focus on the not-for-profit, government, education, and travel sectors.

Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time. Outstanding benefits including profit share, private healthcare, gym, and wellness fund. Unlimited training budget. An inclusive workplace with active advocacy networks for women, LGBTQI employees, and people from ethnic minorities. Regular team socials and all-inclusive monthly social events.