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- Tasks: Manage dealer support operations and ensure exceptional service delivery.
- Company: Join a leading company in the automotive industry with a strong reputation.
- Benefits: Enjoy 25 days annual leave, private medical, car scheme, and pension.
- Why this job: Be part of a dynamic team that values operational excellence and dealer satisfaction.
- Qualifications: Experience in automotive, parts inventory, and strong analytical skills required.
- Other info: This is a permanent, full-time role based in Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an exciting opportunity to join our client who are leading within their industry. You will oversee multiple aspects of their dealer support operations.
This dynamic role involves managing service performance, building strong dealer relationships, and coordinating across departments to ensure exceptional service delivery and operational efficiency.
Key Responsibilities for a Dealer Service Manager:- You will act as a key contact to our dealer network, providing support with parts and accessories orders, returns and credits, and coordinating deliveries.
- You will be responsible for driving operational excellence, team performance, and dealer satisfaction by leading a high-performing support function.
- Lead, coach, and develop the Dealer Services team to achieve departmental objectives and KPIs.
- Prepare and distribute weekly and monthly reports.
- Manage and update all role-relevant content on the Dealer Gateway system to ensure accuracy and accessibility.
- Assist the Warehouse Operations Manager with overnight distribution operations.
- Automotive/ manufacturing background with technical product understanding.
- Experience of parts inventory, procurement and forecasting.
- Strong reporting and analytical skills.
- Budget management experience.
- Experience working with BI tools (ideally Qlik).
- An understanding or experience of logistics/distribution operations to effectively manage their third party logistics partners.
- 25 Days annual leave, plus bank holiday
- Private medical after probation
- Car Scheme
- Pension
If you are interested in this role, please apply here!
Automotive Dealer Services Manager employer: Mixxos
Contact Detail:
Mixxos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Dealer Services Manager
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. Understanding the market dynamics and challenges faced by dealers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those in dealer services. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Brush up on your reporting and analytical skills, particularly with BI tools like Qlik. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership experience will show that you're ready to take on the responsibilities of this position.
We think you need these skills to ace Automotive Dealer Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Automotive Dealer Services Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your automotive or manufacturing background, particularly any experience with parts inventory, procurement, and logistics operations. Use specific examples to demonstrate your expertise in these areas.
Showcase Leadership Skills: Since the role involves leading a team, make sure to include examples of your leadership experience. Discuss how you have coached or developed teams in the past and the impact it had on performance.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Mention why you are a good fit and how you can contribute to their dealer support operations.
How to prepare for a job interview at Mixxos
✨Know Your Automotive Basics
Make sure you brush up on your automotive knowledge, especially regarding parts and accessories. Understanding the technical aspects of the products will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
As a Dealer Services Manager, you'll need to lead and develop a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific strategies you've used to achieve departmental objectives.
✨Prepare for Reporting Questions
Since the role involves preparing reports, be ready to talk about your experience with reporting and analytics. Familiarise yourself with BI tools like Qlik, and think of examples where your analytical skills have led to improved performance or efficiency.
✨Demonstrate Your Relationship-Building Skills
Building strong relationships with dealers is crucial. Think of examples from your past roles where you've successfully managed client relationships, resolved conflicts, or improved dealer satisfaction. This will show your potential employer that you can excel in this area.
