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- Tasks: Manage dealer support operations and ensure exceptional service delivery.
- Company: Join a leading company in the automotive industry with a strong reputation.
- Benefits: Enjoy 25 days annual leave, private medical, a car scheme, and pension.
- Why this job: Be part of a dynamic team that values operational excellence and dealer satisfaction.
- Qualifications: Experience in automotive, parts inventory, and strong analytical skills required.
- Other info: This is a permanent, full-time role based in Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an exciting opportunity to join our client who are leading within their industry. You will oversee multiple aspects of their dealer support operations.
This dynamic role involves managing service performance, building strong dealer relationships, and coordinating across departments to ensure exceptional service delivery and operational efficiency.
Key Responsibilities for a Dealer Service Manager:- You will act as a key contact to our dealer network, providing support with parts and accessories orders, returns and credits, and coordinating deliveries.
- You will be responsible for driving operational excellence, team performance, and dealer satisfaction by leading a high-performing support function.
- Lead, coach, and develop the Dealer Services team to achieve departmental objectives and KPIs.
- Prepare and distribute weekly and monthly reports.
- Manage and update all role-relevant content on the Dealer Gateway system to ensure accuracy and accessibility.
- Assist the Warehouse Operations Manager with overnight distribution operations.
- Automotive/ manufacturing background with technical product understanding.
- Experience of parts inventory, procurement and forecasting.
- Strong reporting and analytical skills.
- Budget management experience.
- Experience working with BI tools (ideally Qlik).
- An understanding or experience of logistics/distribution operations to effectively manage their third party logistics partners.
- 25 Days annual leave, plus bank holiday
- Private medical after probation
- Car Scheme
- Pension
If you are interested in this role, please apply here!
Contact Detail:
Mixxos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Dealer Services Manager
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. Understanding the market dynamics and challenges faced by dealers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those in dealer services. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Brush up on your reporting and analytical skills, particularly with BI tools like Qlik. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in managing teams and driving performance. Be ready to share specific examples of how you've led teams to achieve KPIs and improve service delivery.
We think you need these skills to ace Automotive Dealer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive or manufacturing sectors. Emphasise your skills in parts inventory, procurement, and any experience with BI tools like Qlik.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've driven operational excellence and team performance in previous positions.
Highlight Key Skills: Clearly outline your strong reporting and analytical skills, as well as your budget management experience. Use bullet points to make these stand out for easy reading.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mixxos
✨Know Your Automotive Basics
Make sure you brush up on your automotive knowledge, especially regarding parts and accessories. Understanding the technical aspects of the products will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
As a Dealer Services Manager, you'll need to lead and develop a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, focusing on achieving objectives and KPIs.
✨Prepare for Reporting Questions
Since the role involves preparing reports, be ready to discuss your experience with reporting and analytical skills. Familiarise yourself with any BI tools you've used, particularly Qlik, and be prepared to explain how you've leveraged data to drive decisions.
✨Understand Logistics Operations
Having a grasp of logistics and distribution operations is crucial. Be prepared to talk about your experience managing third-party logistics partners and how you ensure operational efficiency in your previous roles.
