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For Companies At a Glance
- Tasks: Assist customers in both Danish and English through calls and emails.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Be part of a vibrant culture that values communication and teamwork.
- Qualifications: Fluency in Danish and English is essential; customer service experience is a plus.
- Other info: This is a permanent role based in London and surrounding areas.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a permanent Inbound Sales & Customer Service Assistant to speak both Danish and English.
Main Purpose of role:
- Responding to English and Danish emails
- Answering English and Danish calls
- Dealing with customer queries on our system
- Translating replies from English to Danish and Danish to English
To deliver customer service effectively.
Danish Speaking Inbound Sales & Customer Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Danish Speaking Inbound Sales & Customer Advisor
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both Danish and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various customer queries in both languages. This will help you feel more confident during the interview when discussing your approach to customer service.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your responses during the interview, showing that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare for role-play scenarios. Inbound sales roles often involve handling calls and emails in real-time. Practising these scenarios with a friend can help you think on your feet and improve your communication skills in both languages.
We think you need these skills to ace Danish Speaking Inbound Sales & Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Make sure you can demonstrate your ability to handle customer queries in both Danish and English.
Tailor Your CV: Highlight your language skills prominently, especially your proficiency in Danish and English. Include any relevant experience in sales or customer service that showcases your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role. Mention your passion for customer service and your experience in handling inquiries in both languages. Use examples to illustrate your skills and how they align with the company's needs.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, especially in both languages. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both Danish and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Know the Company and Its Values
Research the company thoroughly before the interview. Understand their mission, values, and the products or services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle specific situations, especially those that require translation between Danish and English. This will showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
