Field Service Engineer - Printers Apply now

Field Service Engineer - Printers

Chester Full-Time 30000 - 42000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Conduct service visits, diagnose faults, and perform preventative maintenance on printers.
  • Company: Join Apogee, a leader in providing professional service support for business equipment.
  • Benefits: Enjoy a Monday to Friday schedule with a 1-hour lunch break and potential for growth.
  • Why this job: Be part of a dynamic team that values customer satisfaction and professional development.
  • Qualifications: No specific experience required; just a passion for technology and problem-solving.
  • Other info: Apply quickly as the role may close once sufficient applications are received.

The predicted salary is between 30000 - 42000 £ per year.

The role requires conducting service visits to address customer calls, ensuring professional support, and adapting to evolving product needs. This position involves responding to repair requests, diagnosing and resolving faults, performing preventative maintenance, and installing equipment. Additionally, the candidate will inform customers about completed work, provide guidance and training, and manage spare parts and consumables inventory Duties include: To carry out service visits to reported calls throughout the companies’ customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults. Manage an effective car stock of spare parts and consumables. Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week). Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment

Field Service Engineer - Printers employer: Apogee Corporation Limited

At Apogee, we pride ourselves on being an exceptional employer, offering a supportive work culture that values professional growth and development. As a Field Service Engineer, you'll enjoy a structured work schedule with competitive benefits, including opportunities for training and advancement in a dynamic environment. Our commitment to employee satisfaction and customer excellence makes us a rewarding place to build your career.
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Contact Detail:

Apogee Corporation Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Service Engineer - Printers

✨Tip Number 1

Familiarize yourself with the latest printer technologies and common issues that arise. This knowledge will not only help you during service visits but also demonstrate your commitment to staying updated in a rapidly evolving field.

✨Tip Number 2

Practice your communication skills, as you'll need to explain technical issues clearly to customers. Being able to convey complex information in an understandable way can set you apart from other candidates.

✨Tip Number 3

Gain hands-on experience with different types of printers and their maintenance. If possible, volunteer or take part in workshops to enhance your practical skills, which are crucial for this role.

✨Tip Number 4

Network with professionals in the field through online forums or local meetups. Building connections can provide valuable insights into the industry and may even lead to job referrals.

We think you need these skills to ace Field Service Engineer - Printers

Technical Troubleshooting
Customer Service Skills
Fault Diagnosis
Preventative Maintenance
Equipment Installation
Communication Skills
Inventory Management
Adaptability to Product Changes
Training and Guidance
Attention to Detail
Problem-Solving Skills
Time Management
Mechanical Aptitude

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities such as conducting service visits, diagnosing faults, and performing preventative maintenance.

Tailor Your CV: Customize your CV to highlight relevant experience in field service roles, particularly with printers or similar equipment. Emphasize your skills in customer service, fault diagnosis, and preventative maintenance.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing professional support and your ability to adapt to evolving product needs. Mention specific examples of how you've successfully handled customer service requests in the past.

Highlight Technical Skills: In your application, be sure to mention any technical skills related to printer maintenance and repair. Include any certifications or training that demonstrate your expertise in this area.

How to prepare for a job interview at Apogee Corporation Limited

✨Understand the Role

Make sure you have a clear understanding of the responsibilities of a Field Service Engineer. Familiarize yourself with common printer issues, maintenance procedures, and how to effectively communicate with customers about repairs and installations.

✨Showcase Your Technical Skills

Be prepared to discuss your technical expertise in diagnosing and resolving faults. Highlight any relevant experience you have with printers or similar equipment, and be ready to provide examples of how you've successfully handled service requests in the past.

✨Emphasize Customer Service

Since this role involves direct interaction with customers, demonstrate your commitment to providing excellent customer service. Share experiences where you went above and beyond to ensure customer satisfaction, and explain how you would handle difficult situations.

✨Prepare Questions

Have a list of thoughtful questions ready to ask during the interview. Inquire about the company's approach to training, how they manage spare parts inventory, and what opportunities there are for professional development within the role.

Field Service Engineer - Printers
Apogee Corporation Limited Apply now
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  • Field Service Engineer - Printers

    Chester
    Full-Time
    30000 - 42000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-14

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    Apogee Corporation Limited

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