Desktop Technical Support Technician

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. This position assists staff with technical support of desktop PCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Note: Must have a full UK driving licence and willing to travel. Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Providing on-site cover as part of a shift arrangement Support inline with contracted business working hours Provide site support in remote offices when required Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information Performing asset inventory activities as needed End user training and guidance on the use of hardware and software This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well-known applications Administration experience of MS Active Directory users & groups, policies, and management concepts Effective communication by Engineer in English and local languages is mandatory At least 4+ years of experience in the field or in a related area required Collaboration experience including remote control of PCs and video conferencing knowledge Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations) Strong Microsoft Office skills (Outlook, Word, and Excel) Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills (English being the local language) Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.