Support Manager - QBE Insurance

Primary Details

Time Type: Full time

Worker Type: Employee

Senior Manager, Underwriting Operations

London/Leeds/Stafford with hybrid working

Are you an experienced Insurance Operations professional looking for your next challenge? We have an exciting opportunity for you to step into a pivotal role as Underwriting Support Manager. In this role, you'll lead and manage our UK Casualty underwriting support functions, ensuring exceptional service delivery to key stakeholders. Your focus will be on driving team productivity and overseeing accurate, timely processing activities that support our underwriting excellence. At our company, we strike the perfect balance - big enough to offer exciting opportunities, yet small enough for your impact to be truly felt. You'll be part of a supportive, inclusive, and collaborative environment where your contributions matter. The role can be based from any of our main office locations and we are proud to offer hybrid working so you can benefit from a great work life balance!

Your New Role:

• Lead and develop the Underwriting Support team to deliver high-quality service and continuous improvement.
• Working closely with the Underwriting teams, with responsibility for all products in the UK Casualty portfolio.
• Manage workflows, processes, and team performance to meet service-level agreements.
• Provide insights and reporting to business leaders on productivity, quality, and operational performance.
• Oversee resource planning and budgeting to ensure efficient service delivery.
• Maintain robust service controls and reporting frameworks to manage risk and meet business expectations.
• Ensure consistent, accurate, and timely support to Underwriting teams across all service areas.

About you:

• You'll bring proven experience in underwriting support, with a strong background in leading and mentoring teams.
• You're passionate about continuous improvement and open to new ideas and ways of working.
• You have excellent organisational and operational skills, with a keen eye for detail.
• Experience in UK Casualty is a plus, but not essential.

Why QBE?

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best. It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

QBE Awards

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include:

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions.

For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report.

What next?

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment - what if it was yours too? APPLY NOW and let's make it happen!

Skills:

• Analytical Thinking
• Collaboration Tools
• Communication
• Cost Management
• Critical Thinking
• Customer Service
• Customer Value Management
• Insurance Underwriting
• Intentional collaboration
• Managing performance
• Performance Management (PM)
• Quality Management
• Risk Management
• Stakeholder Management
• Team Management

How to Apply:

To submit your application, click 'Apply' and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.