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- Tasks: Join us to provide essential support in a fast-paced hospital environment, handling calls and emergencies.
- Company: Be part of Portsmouth Hospitals NHS Trust, dedicated to delivering top-notch healthcare services.
- Benefits: Enjoy flexible shifts with extra pay for nights and weekends, plus opportunities for growth.
- Why this job: Make a real impact in healthcare while gaining valuable experience and skills in a supportive team.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: We value diversity and are proud to be a Disability Confident Employer.
This role will be on a 16 week rota working days , nights and weekends.
Shifts would include 6:00- 14:00, 9:00-17:00, 11:00-19:00, 14;00-2200 and 22:00- 06:00 All shifts will have a half hour unpaid break.
Working nights and weekends will attract unsocial payments.
Specific Core Functions
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To provide Portsmouth Hospitals NHS Trust with a highly efficient, effective and polite service by both telephone and face to face as directed by the Manager.
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To respond to all emergency calls and alarms such as major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.
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To ensure accurate information is always available and recorded as required, including reporting and liaise with the appropriate companies for any telephone or alarm faults.
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Co-ordinate the booking of official taxi’s as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.
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To assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.
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To participate, assist and reprogram any equipment associated with the telephone service, including bleeps, faxes, mobiles, long range pagers. The keeping of accurate records and amending information on the directory, call logger, ISDX system and provide regular printouts and associated administration duties as required.
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Daily compilation of the doctors and managers on call duty boards, leave lists, residents list and information book to ensure accurate information is continuously communicated at all levels for the QAH site.
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Participate in the training of newly appointed staff by mentoring and shadowing, as directed by telecommunications management to ensure the high profile of the department is maintained.
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Put procedures into effect in the event of a Major Incident and promote rapid response by all staff concerned in the event.
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Any other duties within the scope of the post as may be directed by the Customer Liaison Manager.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Administrator(Hourly) employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator(Hourly)
✨Tip Number 1
Familiarize yourself with the specific procedures and protocols of Portsmouth Hospitals NHS Trust. Understanding how to respond to emergency calls and alarms will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in a similar administrative or customer service role, especially if it involved handling emergency situations or coordinating services. This will show that you can handle the responsibilities effectively.
✨Tip Number 3
Be prepared to discuss your availability for the varied shifts, including nights and weekends. Showing flexibility and a willingness to work unsocial hours can set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to maintain accurate records and manage information efficiently. Providing examples of how you've done this in past roles can help illustrate your attention to detail and organizational skills.
We think you need these skills to ace Administrator(Hourly)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the specific responsibilities and requirements of the Administrator position. Highlight your relevant experience in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to handle emergency calls, coordinate bookings, and maintain accurate records.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your ability to work under pressure. Mention your experience with telephone services and any relevant administrative tasks.
Highlight Flexibility: Since the role requires working various shifts, make sure to mention your availability and willingness to work nights and weekends. This shows your commitment to the role and adaptability.
How to prepare for a job interview at Blue Arrow
✨Understand the Shift Requirements
Make sure you are familiar with the various shift patterns mentioned in the job description. Be prepared to discuss your availability for days, nights, and weekends, as well as how you handle working unsocial hours.
✨Demonstrate Emergency Response Knowledge
Since the role involves responding to emergency calls and alarms, be ready to explain how you would react in high-pressure situations. Share any relevant experiences or training that showcase your ability to remain calm and effective during emergencies.
✨Highlight Communication Skills
This position requires excellent communication skills, both over the phone and face-to-face. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Showcase Organizational Abilities
The role involves coordinating bookings and maintaining accurate records. Be prepared to discuss your organizational skills and any tools or methods you use to stay organized and efficient in your work.
