IT Support Technician

Theale Full-Time 30000 - 42000 £ / year (est.) No home office possible

Job Description

Our client is looking to recruit a dynamic, passionate and proactive customer-focused L1.5 Service Desk Support Technician to join their ServiceNow team at their brand new, state of the art office in Theale, UK, situated close to Reading.

IT Support Technician

Theale – Onsite

6 Month Contract

Inside IR35

BPSS

Key Responsibilities and Skills

Provide first-level IT technical support and problem resolution to all end-users with software, hardware and application problems via the ServiceNow ticketing system
Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
Maintain communications with customers throughout the problem resolution process

Essential Skills and Attributes

Experience in an IT support or a similar technical role, with a strong background in system, network, and application support
Experience with ServiceNow or similar IT ticketing systems
Experience in customer-focused environments, providing high-quality technical support
Ability to explain technical concepts to non-technical users
Follow Security procedures and keep a vigilant eye for Cyber Security issues
Excellent knowledge of service desk processes and functions in support of end-user computing needs
Strong knowledge of troubleshooting Windows Desktop (10 & 11)
Strong knowledge and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure
Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) – certification preferred but not essential (MS-100/101/102)
Demonstrated knowledge of personal computer hardware configuration and setup
Understanding of basic Networking and troubleshooting
Basic understanding of IP addresses, DNS and what makes up an IT network
Diagnosing internet connection issues, WiFi issues
Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
Cloud Platform experience, including 3rd party SaaS
Experience with Video Conferencing and telephony systems
First-class customer service and communication skills; will be working with end users in m multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role)
Problem-solving and troubleshooting abilities
A professional "can-do" attitude and a positive, enthusiastic approach
Ability to work independently and as part of a team

IT Support Technician employer: First Recruitment Group

Join a forward-thinking company as an IT Support Technician in Theale, where you will thrive in a dynamic and collaborative work environment. Our state-of-the-art office fosters a culture of innovation and teamwork, providing ample opportunities for professional growth and development. With a strong focus on customer service and employee well-being, we offer a supportive atmosphere that values your contributions and encourages continuous learning.