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- Tasks: Join our team as a Customer Care Call Advisor, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: Experience in call centres or customer service roles is preferred; strong communication skills are essential.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
Customer Care Call Advisor Newcastle, NE12 8BU
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE).
Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm.
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service.
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Customer Care Call Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Advisor
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what the company offers will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice handling high-level complaints. Since the role involves dealing with escalated issues, role-playing scenarios with friends or family can help you develop effective strategies for resolving conflicts and maintaining customer satisfaction.
✨Tip Number 3
Brush up on your multitasking skills. In a call centre environment, you'll need to manage calls while updating customer records. Use tools like timers or apps to practice juggling multiple tasks efficiently.
✨Tip Number 4
Show your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will highlight your dedication and fit for the Customer Care Call Advisor position.
We think you need these skills to ace Customer Care Call Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills like communication, problem-solving, and attention to detail, as these are essential for the Customer Care Call Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle high-level complaints. Mention specific examples from your past experiences that demonstrate your skills and how they align with the role's responsibilities.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience you have in multitasking within a fast-paced environment. This will show that you possess the necessary skills to thrive in the role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As a Customer Care Call Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer complaints or retained clients. This will demonstrate your capability to manage high-level complaints effectively.
✨Familiarise Yourself with the Company
Research Verisure and its mission to protect customers. Understanding their values and services will help you align your answers with what they are looking for in a candidate. Mentioning specific aspects of the company during your interview can show your genuine interest.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you are engaged but also highlights your communication skills, which are essential for the role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might need to handle a difficult customer call. Practising these situations can help you feel more confident and demonstrate your problem-solving attitude and ability to multitask under pressure.
