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- Tasks: Join our team as a Customer Care Call Advisor, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and uncapped commission potential.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: Experience in call centres or customer service roles, strong communication skills, and a passion for helping others.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
Customer Care Call Advisor Newcastle, NE12 8BU
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE).
Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm.
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service.
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK - PROVIDED BY THE COMPANY IF SUCCESSFUL.
Customer Care Call Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Advisor
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what the company offers will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling high-level complaints. Since the role involves dealing with escalated issues, role-playing scenarios with friends or family can help you develop your problem-solving skills and boost your confidence.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully built customer relationships in the past. This will highlight your customer-oriented approach and ability to provide excellent service.
✨Tip Number 4
Research the call centre environment and be ready to discuss your experience in similar roles. Highlighting your adaptability and teamwork skills will show that you're a great fit for the dynamic nature of the job.
We think you need these skills to ace Customer Care Call Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills like complaint handling, communication, and multitasking, as these are essential for the Customer Care Call Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office and any other relevant software. Also, mention your experience in dealing with high-level complaints and your ability to work effectively in a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As a Customer Care Call Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer complaints or retained clients. This will demonstrate your capability and passion for the role.
✨Familiarise Yourself with the Company
Research Verisure and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate. It also shows your genuine interest in the company.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock customer complaint. Practising how to remain calm and professional while resolving issues will give you an edge and showcase your problem-solving skills.
✨Highlight Your Teamwork Abilities
Since the role involves liaising with various departments, emphasise your teamwork skills. Share specific instances where you collaborated effectively with others to achieve a common goal, as this will illustrate your ability to work well within a team.
