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- Tasks: Lead the Account Management team and drive innovative travel campaigns.
- Company: MMGY Global inspires travel through creative digital advertising solutions.
- Benefits: Enjoy generous holidays, private medical insurance, and a dog-friendly office.
- Why this job: Join a vibrant team passionate about travel and creativity in a fast-paced environment.
- Qualifications: 6+ years in account management, preferably in travel; strong communication skills required.
- Other info: Flexible work options and a lively social calendar await you!
The predicted salary is between 43200 - 72000 £ per year.
As part of MMGY Global, TravelDesk is an integrated programmatic and digital advertising business specialising in travel and tourism. TravelDesk blends programmatic strategy with innovative data and creative products to deliver highly successful campaigns for global travel clients.
At MMGY Global, we believe nothing shapes your view of the world like travel. So, every day, we share our client’s stories from a perspective that inspires people to see the world differently. Our personalised service and strategy connect media, consumers, and influencers across the globe, taking people to new places and changing their view for the better. At MMGY we inspire people to go places.
We have an immediate opening for Head of Account Management, based in the MMGY EMEA headquarters, London.
Duties and responsibilities:
- Reporting into the Director of Programmatic Strategy and Client Success, the Head of Account Management will take a lead role in the day-to-day general management of the UK and US TravelDesk Account Management team.
- Lead the Account Management team and provide support and assistance across Strategy & Ad Operations teams.
- Answer RFPs, develop and present proactive domestic and international programmatic campaign ideas - including digital display, mobile, native, video, connected TV, audio and digital out-of-home.
- Collaborate with MMGY EMEA media teams to develop media plans for existing MMGY EMEA clients, advise on programmatic strategy, up-sell TravelDesk’s products and services as well as answer RFPs and consult on any optimisations that need to be made.
- Represent TravelDesk on MMGY EMEA led client calls, presenting our capabilities and providing planning support for the MMGY media teams.
- Responsible and accountable for maintaining and delivering best in class account management services across MMGY Global accounts and external clients.
- Drive strategies to ensure client retention and identify opportunities for growth.
- Work closely with MMGY media teams and TravelDesk’s ad operations, sales, programmatic strategist and campaign management team, to ensure client feedback is incorporated into the product roadmap and that client success efforts align with broader company goals.
- Provide input on monthly and quarterly business reviews with MMGY global media teams and external clients.
- Take a lead role in developing and driving the reporting capabilities and workflow processes of TravelDesk – including assisting in the creation and development of reporting and workflow automation to drive operational efficiencies.
Role Requirements:
- Must be a self-starter who thrives in an entrepreneurial and fast-moving environment where initiative and innovative thinking are actively encouraged.
- Minimum 6 years’ experience working in account management or client service preferably within travel and tourism.
- Conversant with core programmatic advertising technologies and buying structures.
- Excellent organisation skills and methodical approach.
- Experience working in a client-facing capacity.
- Excellent verbal and written communication skills, as well as having the ability to build relationships with internal and external stakeholders, and marketing personnel at all levels.
- Experience working with data partners and vendors to deliver innovative and best in class programmatic solutions.
- A proven track record in digital advertising, client, agency or vendor side.
- Demonstrable ability and experience managing account management teams in market and remotely.
- Must be proactive and able to work effectively as part of a team and independently.
Benefits:
- Generous annual holiday package including 25 days of annual leave, 3 personal days and year-end holiday break.
- Private medical, life and income protection insurance and pension scheme contribution from the company.
- Lively social calendar with numerous activities and events to take part in.
- Weekly fresh fruit deliveries.
- Dog friendly office.
- Cycle to work scheme/Season Ticket Loan.
- Work from anywhere / work from any office benefits.
We’re a travel-obsessed collective of more than 600 people across the country and around the globe. And when we say we inspire people to go places, we mean ALL people. That’s why we’re focused on nurturing a workforce that is representative of the places we visit.
Head of Account Management (London) employer: MMGY Global
Contact Detail:
MMGY Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management (London)
✨Tip Number 1
Familiarise yourself with the latest trends in programmatic advertising, especially within the travel and tourism sector. This knowledge will not only help you during interviews but also demonstrate your passion and understanding of the industry.
✨Tip Number 2
Network with professionals in the travel and digital advertising space. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights into MMGY Global's culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in managing account teams and driving client success. Be ready to share specific examples of how you've led teams to achieve results, as this role heavily focuses on leadership and collaboration.
✨Tip Number 4
Research MMGY Global’s recent campaigns and case studies. Understanding their approach and successes will allow you to speak confidently about how you can contribute to their goals and enhance their account management services.
We think you need these skills to ace Head of Account Management (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the travel and tourism sector. Use specific examples that demonstrate your ability to lead teams and manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of programmatic advertising. Mention how your skills align with the responsibilities outlined in the job description, such as leading teams and developing innovative campaign strategies.
Showcase Your Achievements: In your application, include quantifiable achievements from your previous roles. For instance, mention any successful campaigns you led or improvements in client retention rates that resulted from your strategies.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples of how you've successfully built relationships with clients and stakeholders in the past. This could be through presentations, reports, or collaborative projects.
How to prepare for a job interview at MMGY Global
✨Showcase Your Leadership Skills
As the Head of Account Management, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in mentoring or developing team members.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in travel and tourism, especially in programmatic advertising. Be ready to discuss how these trends can impact client strategies and how you can leverage them to drive success for MMGY Global.
✨Prepare for Client Scenarios
Expect to be asked about how you would handle specific client situations. Think of examples where you've successfully resolved issues or improved client relationships. This will show your problem-solving skills and ability to maintain client satisfaction.
✨Highlight Cross-Functional Collaboration
Since the role involves working closely with various teams, prepare to discuss your experience in cross-functional collaboration. Share examples of how you've worked with different departments to achieve common goals and improve overall client service.
