1st Line Support Engineer

Are you a tech whiz with a passion for problem-solving? Do you thrive on fixing issues first time round and love delivering top-notch support? Is your communication as sharp as your technical skills? If so, this First Line Support Engineer role could be your next big move! We\’re on the lookout for someone who’s ready to be the first point of contact for our customers, confidently diagnosing and resolving technical issues with a smile. Does this sound like you? Keep reading as your next challenge starts here! As a First Line Support Engineer, your responsibilities will include… * Responding to phone and email support requests, diagnosing technical problems. * Providing 1st line support across their customer base and solving tech related problems. * Being responsible for both reactive and proactive maintenance activities. * Contribute to IT related projects. * Following agreed process and procedures to ensure a smooth process and support. * Maintenance of all IT service documentation. We are looking for a First Line Support Engineer with the following skills and experience… * Experience working as a 1st Line Support engineer. * Experience of remote access tools. * Knowledge of Windows 10/11 as well as Azure, Active Directory and Antivirus software. * Basic knowledge of troubleshooting or network infrastructure. * Understanding of ITIL best practice. * Excellent communication skills both written and verbal. In return, the successful First Line Support Engineer will receive a salary of £23,000 – £28,000, plus the following benefits… * 20 Days Holiday + Bank Holidays * Private Health Care * Team Lunches * Training and Progression Ready to start the next chapter in your career? Send your CV over for this First Line Support Engineer today