Business Consultant

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous… it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We are currently expanding our Professional Services team, and we’re looking for a new Business Implementation Consultant. Do you want to help top e-commerce businesses boost their performance? Serve clients and get experience globally (offices in Amsterdam, Bratislava, Prague, London, Moscow, New York, Atlanta, and Charlotte). Want to have immediate, tangible results?

Tasks and responsibilities:

• As a business consultant, you will be responsible for delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform.
• You will be supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process, and automated programs deployment.
• You will be a key advisor for clients regarding e-commerce, analytics, data management, digital marketing, marketing automation, and emailing + mobile technologies.
• You will be responsible for building strong relationships with clients by bringing continuous improvement to their business, maximizing utilization of the platform, and improving their KPIs/ROI.
• In collaboration with the Customer Success Manager, you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics.
• On top of the overall knowledge, you will become an expert in a chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise.
• You will play a pivotal role in clients’ onboarding, platform adoption, and product features utilization.
• You will be collaborating with various internal teams to build services focused around the product and contribute to internal process improvement.

What we expect of the candidate:

• Ideally 2-3 years of experience in a consulting role within a SaaS environment.
• Working knowledge of at least one of the Bloomreach Engagement platform features.
• Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, emailing automation, reactivation, attribution modeling, prediction, product recommendations, e-commerce.
• Knowledge of e-commerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly.
• Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem-solving skills.
• Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way.
• Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study.
• Native or professional fluency in English.

More things you'll like about Bloomreach:

• A great deal of freedom and trust. At Bloomreach, we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility.
• We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in.
• We can only succeed if everyone lives these behaviors day to day.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what’s ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
• We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader.
• The program includes regular comprehensive feedback, consultations with a coach, and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
• Everyone gets to participate in the company's success through the company performance bonus.
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!

Excited? Join us and transform the future of commerce experiences!