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For Companies At a Glance
- Tasks: Service advanced Security Systems and deliver exceptional customer service.
- Company: Join Johnson Controls, a global leader in Engineering & Integrated Solutions for Fire & Security.
- Benefits: Enjoy competitive salary, generous holidays, and career growth opportunities.
- Why this job: Be part of a mission-driven team making a positive impact on lives worldwide.
- Qualifications: Experience in Fire & Security, valid driving license, and customer-facing role preferred.
- Other info: Join a high-performing team with an average tenure of over 20 years.
The predicted salary is between 36000 - 60000 £ per year.
Exciting Opportunity: Service Engineer – Security at Johnson Controls! Join a global market leader in Engineering & Integrated Solutions that is revolutionizing the Fire & Security sector with state-of-the-art technology! Johnson Controls boasts an impressive portfolio of renowned fire & security brands like Tyco, ADT, WOT, Esotec, and more. At our Vindex brand, we are driven by a passion to make a positive impact on lives worldwide. Together, we provide cutting-edge security solutions that safeguard people and the environment while giving back to our communities. We thrive on solving today’s challenges and continuously ask, “What’s next?”
Step into a role that places you at the forefront of innovative solutions protecting businesses. We are constantly evolving to stay ahead of the competition, and we need forward-thinking individuals who share our mission to create a safer world.
What You Will Do:
- As a Service Engineer, you’ll play a crucial role in servicing advanced Security Systems, including Intruder Alarms, Access Control and CCTV Systems.
- You will deliver top-notch customer service while adhering to industry standards, armed with exceptional technical knowledge.
- We’re seeking proactive engineers who can anticipate and resolve issues before they escalate.
- This is an incredible opportunity for skilled engineers to join a high-performing team focused on a specific geographic region, offering unparalleled career advancement within a market-leading brand!
How You Will Do It:
- Deliver outstanding Customer Service that exceeds expectations, forging strong relationships with internal and external customers.
- Service devices with care, ensuring a safe and responsible working environment to prevent injuries, property damage, and wasted materials.
- Efficiently manage your time and prioritize tasks effectively.
- Accurately complete Engineer work reports, handover certificates/BSIA Certificates, or checklists as required.
What We Look For:
Essential:
- Experience in the Fire & Security industry
- Valid driving license
- Capability to lift and climb ladders
- Prior experience in a customer-facing role
Preferred:
- Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC
Why Work for Vindex?
We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression, you will enjoy:
- Competitive salary with exceptional earning potential
- Optional overtime
- Generous callout payments – the best in the industry
- Sales referral incentive scheme
- Pension matching up to 7%
- 25 days holiday plus bank holidays
- Company vehicle, uniform, PPE, tools, and continuous training provided
- Industry-leading Health & Safety and employee assistance programs
- Newly introduced Engineering career ladder for career progression opportunities
- Average team member tenure of over 20 years
- Become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programs
Service Engineer employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies in the Fire & Security sector. Understanding the specific systems like Intruder Alarms, Access Control, and CCTV will not only boost your confidence but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the Fire & Security field. Attend industry events or join relevant online forums to connect with current employees at Johnson Controls or similar companies. This can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare for potential technical assessments during the interview process. Brush up on your problem-solving skills and be ready to discuss how you've handled customer service challenges in the past, as this role heavily emphasises customer interaction.
✨Tip Number 4
Showcase your proactive approach in previous roles. Be ready to share examples of how you've anticipated issues and resolved them before they escalated, as this aligns perfectly with what Johnson Controls is looking for in a Service Engineer.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Engineer at Johnson Controls. Familiarise yourself with the specific security systems mentioned in the job description, such as Intruder Alarms and CCTV Systems.
Tailor Your CV: Highlight your relevant experience in the Fire & Security industry on your CV. Emphasise any customer-facing roles you've had and include any qualifications like NVQ or City and Guilds that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills and experiences make you a perfect fit for the position and how you can contribute to their mission of creating a safer world.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Technical Knowledge
As a Service Engineer, you'll need to demonstrate your understanding of security systems like intruder alarms and CCTV. Be prepared to discuss your previous experiences and how you've applied your technical skills in real-world scenarios.
✨Emphasise Customer Service Skills
Since the role involves delivering outstanding customer service, highlight any past experiences where you successfully managed customer relationships. Share specific examples of how you resolved issues and exceeded customer expectations.
✨Demonstrate Problem-Solving Abilities
The company is looking for proactive engineers who can anticipate and resolve issues. Prepare to discuss situations where you identified potential problems before they escalated and the steps you took to address them.
✨Prepare for Practical Questions
Expect questions that assess your ability to manage time and prioritise tasks effectively. Think about how you would handle multiple service requests and ensure you can articulate your thought process clearly during the interview.
