Senior Supervisor - Voids

About Lampton Services

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

Why join Lampton Services?

• We are LLW and NJC employer - yearly pay and condition reviews
• 26 days holiday allowance, plus bank holidays - an additional day per year for each completed year's service, up to five years
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Refer a Friend Scheme - earn up to £250 for each new employee referred
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Senior Supervisor, you will provide a high quality, customer and quality focused service through the supervision of a team of skilled trade operatives delivering a range of contracted services for and on behalf of the London Borough of Hounslow. You will oversee and supervise supervisor(s) and or trade operatives and offer guidance where necessary to support those in the field and in supervisory/managerial positions. You will be part of a team of supervisors that delivers exceptional performance through a team of engaged and high performing employees. To always understand and comply with all Health and safety regulations and company policies.

Key Responsibilities include:

• Supervision & Coordination: Lead and manage voids supervisors and support teams (planners), contractors, and trades to ensure timely completion of void works.
• Reviewing and streamline internal voids processes to ensure efficient delivery.
• To deputise, in meetings and prepping key documents to support and work alongside Service Manager as required.
• Manage and support supervisors in any performance conduct or absence issues in accordance with Company policy and procedures.
• Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.
• To work with other areas within the business and effectively allocate and schedule labour where it is most needed.
• Compliance & Safety: Ensure all void works comply with health and safety regulations and the empty home standard.
• To liaise, communicate and work with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required. Ensuring complaints/escalations are responded to by supervisors within KPI timeframes.
• Ensuring support teams maintain accurate records of inspections, works (WIP), and material spend/costs, providing reports to senior management as and when requested.
• Responsible for a company vehicle that transports tools and materials and any compliance related processes for that vehicle.
• Responsible for ensuring operatives' company vehicles are clean and maintained in accordance with Fleet requirements.
• Ensure accurate and timely completion of all paperwork/electronic updates including reporting incidents, return to work, within agreed timescales.
• To display a high level of customer care when dealing with enquiries from residents and contribute positively towards a high-quality customer focused service.

Experience and Qualifications required

• Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience. Must have at least 3 years' experience in a voids supervisory or management role.
• Working knowledge of statutory legislation with regards to health & safety and to understand the need to follow rigorous risk assessment and method statement procedures.
• Evidence of meeting pre-determined deadlines and performance targets.
• Working knowledge of Schedule of Rates. Previous experience of working in a Social Housing is desirable.
• Good level of numeracy, literacy, written, oral and communication skills.
• Proficiency in property management software and MS Office.
• Excellent team management skills.
• Experience of working within a customer facing role, delivering an outstanding customer experience.
• Full UK driving license and willingness to travel to properties daily around the borough as required.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.