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- Tasks: Provide 3rd line support for networking and WiFi infrastructure across the UK and Europe.
- Company: Join a leading provider of managed internet and telephony services for over 10,000 clients.
- Benefits: Enjoy a hybrid work model with opportunities for travel and overtime.
- Why this job: Be part of a successful team expanding technical support in a dynamic industry.
- Qualifications: Experience in IT support, strong networking skills, and knowledge of routers and switches required.
- Other info: Candidates must be based in the UK and eligible to work without sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
One of my long-standing clients is hiring for an exciting new opportunity. They provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UK’s flexible workspace, co-working, hospitality, and commercial real estate industries. They have had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in-depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime.
Must have skills/experience:
- Experience working throughout various levels of IT helpdesks from 1st - 3rd line support
- Strong focus on networking
- Experience troubleshooting routers, switches, firewalls
- In-depth understanding of network infrastructure
- Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet
- Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki
- Strong communications skills
Beneficial skills:
- Advanced level network diagnostics, experience with Wireshark and/or similar technology
- Experience in a systems integrator or similar IT company managing wireless network infrastructure
- Experience supporting clients across Europe
- Experience with infrastructure Wi-Fi design/installation/support
- Experience with installing networking equipment to a corporate environment
To apply or hear more, please contact or call 02380 765 304. Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered.
Senior Support Engineer - Networking & WiFi employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer - Networking & WiFi
✨Tip Number 1
Make sure to brush up on your networking knowledge, especially with technologies like Cisco and Fortinet. Being able to discuss specific experiences or projects where you've successfully troubleshot network issues will really impress during the interview.
✨Tip Number 2
Familiarise yourself with the company's client base and the industries they serve. Understanding the unique challenges faced by clients in flexible workspaces and hospitality can help you tailor your responses and demonstrate your value.
✨Tip Number 3
Prepare to showcase your communication skills. As a Senior Support Engineer, you'll need to explain complex technical issues to non-technical clients, so practice articulating your thoughts clearly and concisely.
✨Tip Number 4
If you have experience with advanced network diagnostics tools like Wireshark, be ready to discuss specific scenarios where you've used them. This will highlight your technical expertise and problem-solving abilities, which are crucial for this role.
We think you need these skills to ace Senior Support Engineer - Networking & WiFi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly focusing on your roles in 1st to 3rd line support. Emphasise your networking skills and any specific technologies you've worked with, such as Cisco or Ruckus.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Senior Support Engineer role and how your background aligns with the company's needs. Mention your experience with troubleshooting network infrastructure and your strong communication skills.
Showcase Relevant Experience: When detailing your work history, focus on specific projects or tasks that demonstrate your expertise in network diagnostics and support. Include any experience you have with WiFi design and installation, as well as your ability to work with clients across Europe.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with networking technologies in detail. Highlight specific instances where you've troubleshot routers, switches, and firewalls, as well as your familiarity with brands like Cisco and Fortinet.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you resolved complex issues in previous roles.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't tech-savvy. This will demonstrate your ability to bridge the gap between technical and non-technical stakeholders.
✨Research the Company and Its Clients
Familiarise yourself with the company's services and the industries they serve. Understanding their client base, such as co-working spaces and hospitality, will help you tailor your answers and show genuine interest in the role.
