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For Companies At a Glance
- Tasks: Provide technical and administrative support while ensuring excellent customer service.
- Company: Join a dedicated team focused on improving waste services for our community.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Be part of a culture that prioritises residents and continuous improvement.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Opportunity to assist in training new team members.
The predicted salary is between 28800 - 43200 £ per year.
Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained.
- People Management: No direct supervisory responsibility, however, may be required to assist in induction and training of peers and new employees.
Technical Support Officer employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the Waste Service operations and common technical issues they face. This knowledge will help you demonstrate your understanding of the role during interviews and show that you're proactive.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to effectively communicate and resolve issues is crucial for a Technical Support Officer.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Stay updated on the latest technologies and tools used in technical support. Showing that you are knowledgeable about current trends can set you apart from other candidates.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Technical Support Officer. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in technical support and customer service. Use specific examples that demonstrate your ability to meet performance targets and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to continuous improvement. Mention how you can contribute to the culture of 'Putting our residents first'.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism.
How to prepare for a job interview at Job Switch Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the delivery of technical support and customer service within the Waste Service.
✨Showcase Your Problem-Solving Skills
Technical support often involves troubleshooting issues. Prepare examples of past experiences where you successfully resolved technical problems or improved processes, demonstrating your ability to think critically and act swiftly.
✨Emphasise Customer Service
Since the role focuses on putting residents first, be ready to share your approach to customer service. Discuss how you handle difficult situations and ensure customer satisfaction, highlighting any relevant experiences.
✨Prepare for Team Dynamics
Even though there’s no direct supervisory responsibility, you may assist in training peers. Think about how you can contribute to a positive team environment and be prepared to discuss your experience in collaborative settings.
