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For Companies At a Glance
- Tasks: Handle customer calls and tickets, providing top-notch support.
- Company: Join a prestigious client in the Public Sector, making a real impact.
- Benefits: Earn £112.98 per day with potential for growth and development.
- Why this job: Gain valuable experience in a dynamic environment while helping others.
- Qualifications: Previous relevant experience in customer service or IT support is essential.
- Other info: This is a 4-month onsite role in Manchester, starting ASAP.
We are currently looking for a Service Desk Analyst to support one of our prestigious clients within the Public Sector.
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets.
Skills:
- Previous relevant work experience as a Service Desk Analyst.
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle difficult situations or complaints can help you feel more confident in the interview.
✨Tip Number 3
Research the specific public sector client you'll be supporting. Understanding their mission and values can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you've successfully resolved issues, as this will demonstrate your capability as a Service Desk Analyst.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Desk Analyst position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer support or IT service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific experiences that relate to handling customer calls and managing tickets, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Certes IT Service Solutions
✨Know Your Technical Skills
Make sure you brush up on the technical skills required for the role. Be prepared to discuss your previous experience with service desk tools and ticketing systems, as well as any relevant software or hardware knowledge.
✨Demonstrate Customer Service Skills
As a Service Desk Analyst, you'll be dealing with customers regularly. Prepare examples of how you've successfully handled difficult customer interactions in the past, showcasing your problem-solving abilities and patience.
✨Familiarise Yourself with the Company
Research the company and its values, especially since it's within the Public Sector. Understanding their mission and how your role contributes can help you tailor your answers and show genuine interest.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle specific situations. Think about common issues that arise in a service desk environment and how you would resolve them effectively.
