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For Companies At a Glance
- Tasks: Handle customer calls and tickets, providing top-notch support.
- Company: Join a prestigious client in the Public Sector, making a real impact.
- Benefits: Earn £112.98 per day with potential for growth and development.
- Why this job: Gain valuable experience in a dynamic environment while helping others.
- Qualifications: Previous relevant work experience is essential; customer service skills are a plus.
- Other info: This is a 4-month onsite role in Manchester, starting ASAP.
We are currently looking for a Service Desk Analyst to support one of our prestigious clients within the Public Sector.
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets.
Skills:
- Previous relevant work experience as a Service Desk Analyst.
Locations
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle difficult situations or complaints can help you feel more confident in the interview.
✨Tip Number 3
Research the specific public sector client you'll be supporting. Understanding their mission and values can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you've successfully resolved issues, as this will demonstrate your capability as a Service Desk Analyst.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Desk Analyst position. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous work experience in a service desk or customer support role. Use specific examples to demonstrate your problem-solving skills and ability to handle customer queries.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Mention your enthusiasm for working in the public sector and how your skills align with the needs of the client.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certes IT Service Solutions
✨Know Your Technical Skills
Make sure you brush up on the technical skills required for the role. Be prepared to discuss your previous experience with service desk tools and ticketing systems, as well as any relevant software or hardware knowledge.
✨Demonstrate Customer Service Excellence
As a Service Desk Analyst, customer service is key. Prepare examples of how you've successfully handled difficult customer interactions in the past. Show that you can remain calm under pressure and resolve issues efficiently.
✨Familiarise Yourself with the Company
Research the company and its values, especially since it's within the Public Sector. Understanding their mission and how they serve the community can help you tailor your responses and show your genuine interest in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or the tools they use.
