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For Companies OverviewIn Jessica McCormack our focus is to foster product and client expertise. We recognize sales associates with in-depth product knowledge cross categories, with the ability to engage and retain locals. These people know the collections in terms of technical and stylistic aspects, they are curious and they keep regularly updated to effectively present the collections and inspire customers. They are able to collect clients\’ data, in order to build a relationship with them and to increase their engagement rate, they always maintain a good percentage of top and super top clients in their portfolio.
How you will contribute
Develops and maintains excellent product knowledge, an understanding of current products, trends and collections across categories
Has sophisticated selling skills regarding all categories
Maintains high standards of product presentation
Provides excellent customer service and uses appropriate sales techniques to ensure targets are met
Understands customer products requirements and provides effective qualitative feedback on the collections
Ensures link selling by promoting all categories, in line with Jessica McCormack Client Journey
Has best in class practices to collect clients\’ data to increase the number of attainable locals and to work on initiatives to increase their engagement rate
Is able to put in practice actions to maintain a good percentage of top and super top clients in his/her portfolio
Has best in class practices to retain locals
Meet and exceed monthly sales goals and KPI\’s thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives
Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management
Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
Comply with all company policies and procedures
Maintain an environment where all associates are treated fairly and with dignity and respect
Who you are
Outstanding Performance: sales performance/retail KPIs better than the rest of the store team.
Achievement of locals contactable target, development of VIC/VVIC clients percentage target, and of retention target,
Ability to work closely with Store Management and Brand Manager to ensure sales targets are achieved,
Excellent communication and interpersonal skills
Ability to provide excellent customer service and apply effectively CRM guidelines to build, engage and retain client relationships
Ability to maintain VIC/VVIC clients,
2-3 years of previous retail sales experience in luxury environment
Ability to consistently achieve and exceed sales goals and KPI\’s
Builds and maintains a loyal client following
Has a genuine interest and follows industry trends/news
Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
Possesses strong verbal and written communication
Maintains a polished and well-groomed appearance at all times
Luxury retail sales experience preferred
Ability to be mobile on the sales floor for extended periods of time
Available to work minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis
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Contact Detail:
Dweet. Recruiting Team
